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Smart Energy
- Consumer Services
- Byron Bay, NSW
About this business
We design and install bespoke solar solutions that reduce the energy costs of Australian households and businesses whilst improving Australia's green footprint.
Location details
10 Brigantine St, Byron Bay, NSW, 2481, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My initial experience with Smart Energy was excellent, smooth, efficient, and professional. But after my 5-year term ended, they contacted me about upgrading. I was considering more panels, but based on their assessment of my bills, they strongly recommended installing a battery instead, assuring me it would bring my power bills down to “effectively zero.” Fast forward almost 12 months since the battery installation, and my bills are the same, in some cases even higher than before. I’ve gained no benefit whatsoever and am no... read more
I worked for Smart Energy as a lead generator (door-knocking). They don’t pay their staff for the specific hours they work. At *least* one hour a day goes unpaid. I had to go back to them numerous times to get payment for travel and extra hours. They never paid me (or their country-wide staff) for the morning meetings - which was compulsory to attend though they claim they are not - before we head out to door knock. I have attached a screenshot from an email from Smart Energy in which they tried to gaslight me and tell me I ... read more
I normally don’t post many reviews but I feel this one needs to be made. I was introduced to smart energy by a door to door seller in 2023. After a meeting I decided to purchase 6.64kw solar system, smart energy is definitely more expensive than other retailers but they sell it by highlighting excellent customer care, excellent workmanship and a company that is here to stay. Despite a couple of things that ended up being wrong in their estimate I would say that the overall experience with this would have deserved a 4 star re... read more
Its hard to know where to start however, our dealings with Smart Energy have been a litany of disasters. Important that we just share the facts: 1. Fact - June 2023 purchased 13.2kW solar battery system for approximately $24,000 2. Fact - We were sold on the investment based on Smart Energy sales people "savings" figures of between $63 per week and over $270 per week 3. Fact - the system had a complete and catastrophic failure, hardly producded any charge or discharge 4. Fact - Smart Energy were very specifically advised by ... read more
My elderly uncle has been waiting 9 mths for his to be fixed. Don't trust this company
Frequently asked questions about Smart Energy
How is Smart Energy rated?
Smart Energy has a 4.6 star rating with 244 reviews.
When is Smart Energy open?
Smart Energy is open now. It will close at 6:00 p.m.
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