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Smart Energy
- Consumer Services
- Byron Bay, NSW
About this business
We design and install bespoke solar solutions that reduce the energy costs of Australian households and businesses whilst improving Australia's green footprint.
Location details
10 Brigantine St, Byron Bay, NSW, 2481, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I normally don’t post many reviews but I feel this one needs to be made. I was introduced to smart energy by a door to door seller in 2023. After a meeting I decided to purchase 6.64kw solar system, smart energy is definitely more expensive than other retailers but they sell it by highlighting excellent customer care, excellent workmanship and a company that is here to stay. Despite a couple of things that ended up being wrong in their estimate I would say that the overall experience with this would have deserved a 4 star re... read more
Its hard to know where to start however, our dealings with Smart Energy have been a litany of disasters. Important that we just share the facts: 1. Fact - June 2023 purchased 13.2kW solar battery system for approximately $24,000 2. Fact - We were sold on the investment based on Smart Energy sales people "savings" figures of between $63 per week and over $270 per week 3. Fact - the system had a complete and catastrophic failure, hardly producded any charge or discharge 4. Fact - Smart Energy were very specifically advised by ... read more
My elderly uncle has been waiting 9 mths for his to be fixed. Don't trust this company
In one word DON’T!! They have removed my original review. My battery was “ installed” on the 1st Oct 2024. It still hasn’t been completed 6 months later. When I rang to complain I was told, “ HAVE A JOINT AND CHILL!” Installation was never finished! Hand over was never conducted. I can’t use my system! I can’t access any information about my system. It didn’t work in the cyclone! I can’t access the ap! I have no user manual do I can’t start or shut down the system. They have had more than one NCAT complaint!
I can highly recommend this company, they kept in touch through all stages from first contact to the installation process and beyond. Great staff at all levels.
Frequently asked questions about Smart Energy
How is Smart Energy rated?
Smart Energy has a 4.6 star rating with 242 reviews.
When is Smart Energy open?
Smart Energy is closed now. It will open tomorrow at 8:00 a.m.
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