Smart Destinations

Tomas Rodriguez 

on Google

6 months ago

The customer service is on a level I’ve not seen before. It’s borderline fraudulent and they will not work in good faith towards a solution. I tried to redeem passes bought in Covid multiple times with a lack of urgency on their end, resulting in the company answering my request months late. I’m currently seeking a refund and continue to get the same cookie cutter answer - pushing into close to 100 emails. They actually created a pass not equal to money originally paid without my consent, which I won’t accept. I would stay a... read more

Susi Agui 

on Google

a year ago

Bad costumer service. It’s so much better to stick to city pass. This company makes it so that you have to give out information to third parties such as your credit card. Reservations are required also and if you use the company more than twice in one day, despite different tours they will not allow you to use and you will get a fee. 

Lauren R 

on Google

3 years ago

TERRIBLE CUSTOMER SERVICE!!! My family is travelling to Oahu, but some of us are arriving on different days. We booked a 2-day all-inclusive pass for those there for a few days and a 1-day all-inclusive pass for those that were only going to be there for a day before moving on to Kauai. We booked the passes through my dad's work benefits group and had no problems receiving the passes. We went through and made reservations for the attractions we wanted to see and thought everything was fine. Then, a few weeks later, I got an ... read more