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Sleep Solutions Home Medical
- Healthcare
- Whitmore Lake, MI
About this business
Location details
11930 Whitmore Lake Rd, Whitmore Lake, MI, 48189, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 5:00 p.m. | |
| Thu | 08:30 a.m. to 5:00 p.m. | |
| Fri | 08:30 a.m. to 5:00 p.m. | |
| Sat | 08:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Initial set up was great. Starting this year, they incorrectly told me my new insurance would only pay for 1 mask at a time instead of 3 months worth. When I questioned this, they got defensive. They also told me I'd need to call every month to order since their system only accommodates 90 day orders. Calling to order involved 2 phone transfers and waiting on hold, which I'm not willing to do every month. I switched suppliers and am now receiving 90 days worth of supplies again.
The staff I've interacted with have been great. Whitmore Lake location lists open till 5pm. It's important to know that the Whitmore Lake one is by appointment only.
We have used sleep solutions for over a year. They have been very accommodating. We were going out of town and needed supplies. We were able to come in and get what we needed just before we left. Also the woman we work with is very knowledgeable and understanding.
I called to schedule an appointment because my dog chewed my mask. Unfortunately, I was told they couldn’t help me until their once-a-month walk-in fitting day. They also couldn’t simply send a replacement since my mask model is no longer made, which apparently requires a new fitting—again, only available once a month. Instead of offering any alternative or solution, I was basically told there’s nothing they can do. This is a perfect example of why people end up turning away from overpriced local businesses and choosing more... read more
I went to their office instead of having a CPAP machine mailed to me so I could try on and get fitted for different masks. They defined me this option and told me I had to take the one they gave me. That one didn't work for me so when I asked to get mailed two instead of driving 40 min back and I will mail the one back I am not going with they said no. Do not go here
Frequently asked questions about Sleep Solutions Home Medical
How is Sleep Solutions Home Medical rated?
Sleep Solutions Home Medical has a 2.9 star rating with 7 reviews.
When is Sleep Solutions Home Medical open?
Sleep Solutions Home Medical is closed now. It will open tomorrow at 8:30 a.m.
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