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SkipperBud's - Cass Lake Marina
- Boat Dealers
- Bronx, MI
About this business
Location details
3981 Cass Elizabeth Rd, Bronx, MI, 48328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
RecommendedI’ve always had a great experience with Skipper Bud’s and their parts and service department. Doug and his team really go above and beyond when you need a part or service done. Highly recommend.
RecommendedI contacted skipperbud’s in Harrison twp for a Bimini top about a month ago. Michelle in parts was very professional and great to deal with. She got back to me quickly and was able to track down the original part number for it and get it made for significantly less than any canvas shop could do it for. Quality service and product! Picked up my Bimini today and it’s exactly what we needed to complete our 2001 Four Winns Sundowner 265. I also explained to Michelle that I was wanting to redo the upholstery. She suggested that I... read more
Rented a boat today. Despite statewide mask mandate and “masks required” sign on door, neither staffer indoors was wearing a mask. Guy doing paperwork - no mask in sight, no effort to mask when we came in. Woman at counter eventually put on a mask before she threw the paperwork and pen at us (she was a snot to us at each interaction - should not be in a customer facing role.)
This may be one of the most poorly run businesses I have ever dealt with. I've had two experiences with their customer service and both have been absolutely terrible. The first time I tried to rent a pontoon boat the weather looked bad so I called 2 hours prior and was encouraged to cancel or reschedule. I chose to cancel. Of course, the weather changed and it was beautiful at the time of my rental so I called to see if we could still go. No one answered. I called again 30 minutes later, again, no answer. A few days later, I... read more
We rented a pontoon boat today and were given brief instructions on how to drive and where to go. During the trip, a big wave hit our boat head-on and dented the very thin sheet metal of the front door. Upon returning the boat, Skipper Bud's told us that this has happened to two other boats this season and that we would have to pay for the damage because we should have "known" that we needed to go faster into the wave. However, if this is a known issue, then they should give warning/advice about it ahead of time, especially ... read more
RecommendedNicest people to deal with...large selection...if not on property they will get it there.
Follow up on my review. I just received basically a threatening VM from Scott, the sales manager in Madison. After he rudely told me that there’s nothing more he can do and he didn’t want to continue the conversation I hung up. He called back with this. The free winterizing was a consolation for their horrible service and lack of responsiveness. We’ve been waiting three months for a basic accessory and getting nothing but excuses and the run around. So if I post truthful reviews he’s pulling the offer. Nice, huh? Scott-that’... read more
Business response:
Sorry that your experience hasn't been the best. We have been waiting on parts due to issues out of our control. If you would like to talk to someone else about your concerns I am happy to connect you.
RecommendedService and Quality is outstanding! The staff took their time to make sure we were getting exactly what we wanted in a boat! We couldn't be happier with our purchase!
RecommendedAllowing us to enjoy becoming 1st time boat powers by providing outstanding customer sevice. All staff members are so friendly & go above & beyond.
Frequently asked questions about SkipperBud's - Cass Lake Marina
How is SkipperBud's - Cass Lake Marina rated?
SkipperBud's - Cass Lake Marina has a 3.8 star rating with 108 reviews.
When is SkipperBud's - Cass Lake Marina open?
SkipperBud's - Cass Lake Marina is open now. It will close at 5:00 p.m.
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