Simpson Cadillac of Buena Park Service

Sam Bautista 

on Google

7 months ago

Poor service salesmen and management lack professionalism. They drag thier feet no sense of urgency they charge you for everything even I felt I was charge for the time I was in the show room for over 5 hours. Vehicle i purchased had a stagnet smell inside I asked to have this taken care of one of the Managers answered it smells good to me I asked for a due bill to have the car detailed and cleaned the shift manager came out to contradict my request was upset that I even asked for them to take care of this problem he said we... read more

Tony Lopez 

on Google

a year ago

For the last 30 years, I have been loyal to Japanese car brands, steering clear of American-made vehicles. However, my interest was piqued when I discovered the Lyriq, leading me to consider owning one. While I have enjoyed the driving experience of my new vehicle, my enthusiasm was dampened by the lack of customer service expertise at the Simpson Cadillac dealership. Having been a dedicated Acura owner for two decades, I was accustomed to top-notch service and personalized attention without any added stress. Sadly, my exper... read more

Sherry B 

on Google

a year ago

It is unfortunate that when you bring your car in for service you don’t feel served. 1. The gentleman in service was nice enough to ask who was next. But obviously was not happy that it was us, since he asked serveral more times even after everyone in the line (that we were standing in the front of the line) told him it was us. Not sure what that was about. 2. We had prepaid service appointments that we have done before but this time the person checking us in opened the hood to look around (??). So it took longer to check in... read more