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Silverdale & Ryecroft Practice
- Healthcare
- Silverdale, Newcastle
About this business
Location details
Vale Pleasant, Silverdale, Newcastle, ST5 6PS, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 1:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ive been with the practice for a long time and there are multiple issues here. Most of the staff are friendly, but the appointments are so hard to get. Also the doctors don’t believe their patients. My mum almost died from gallbladder issues. She had liver failure before anyone took her seriously. She kept getting sent home with “it’s just gas, it’s anxiety, it’s this, it’s that..” this went on for 3 years. The hospital visits were the same. Just being gaslit to the point that she nearly died. The doctors need to take their ... read more
Reception staff are always so helpful and understanding and have got me appointments quickly. I’ve just had to call for some info that was emailed straight to me. My daughter had to wait weeks for the same info from her surgery. I’ve only lived here a few months and the difference between silverdale and my old surgery is amazing.
Always helpful, prompt and professional
Can't fault the medical staff, but the receptionists, are very rude, with the exception of a few. They are dealing with the public on a day to day basis but their attitude towards patients is disgusting. I witnessed one of them getting very irate with a elderly gentleman who was clearly quite confused about his appointment, and instead of keeping calm and explaining clearly so he could understand, she became very irritated and was quite rude, this is in my opinion totally unacceptable and should have been disciplined.
Terrible service rude reseptionists I was there last week and heard the receptionists talking about a paitent that had just called in for a enquiry then when she’s gone they talking about her no confidentialality at all. My mum was pallative care at home I requested her morphine went the chemist to fetch it Friday no morphine had to wait till Monday to ring the practice they said oh sorry the doctor forgot to press send so my pallative care mum was left in agony all weekend terrible service
Frequently asked questions about Silverdale & Ryecroft Practice
How is Silverdale & Ryecroft Practice rated?
Silverdale & Ryecroft Practice has a 3.4 star rating with 75 reviews.
When is Silverdale & Ryecroft Practice open?
Silverdale & Ryecroft Practice is closed now. It will open at 9:00 a.m.
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