This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
SILK Laser Clinics Woden
- Beauty
- Phillip, ACT
About this business
Location details
Westfield Shopping Centre Woden Plaza, Keltie St, Phillip, ACT, 2606, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Extremely poor customer service. I’ve called multiple times over several weeks to book in my already prepaid sessions, and not once were my calls returned despite leaving several voicemail messages. When I finally managed to get through, I was simply told they are “very short-staffed” and don’t have time. That’s not acceptable—if a clinic is this overwhelmed, it should be made clear before taking people’s money for prepaid services. At the moment, it feels like once payment is taken, customer service becomes non-existent. Th... read more
4 of 9 or so of my last appointments there were rescheduled, sometimes at a day's notice with me showing up anyway as I didnt get the text. This clinic is a real mess. High turn over of staff, sometimes they are very good, other times they do a half job - perhaps the workplace needs to become better? I book weeks in advance due to work obligations and they just won't care and will cancel on you. A real shame to the brand. That hasnt happened to me interstate. Very disappointed and hoping they will address this issue
Today, I went to silk laser in Woden I was afive minutes late, and they refused to see me. I understand clinics have schedules, but better communication would make a big difference. They could have called or messaged in advance to inform me instead of making me come all the way. The new management staff were not friendly, which made the experience even more frustrating—especially considering the amount we are paying for their services.
Friendly and professional staff. Clean environment.
Frequently asked questions about SILK Laser Clinics Woden
How is SILK Laser Clinics Woden rated?
SILK Laser Clinics Woden has a 4.2 star rating with 128 reviews.
When is SILK Laser Clinics Woden open?
SILK Laser Clinics Woden is open now. It will close at 5:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com