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Shorewood Bank & Trust
- Banks
- Shorewood, IL
About this business
Specialties Shorewood Bank & Trust, a Wintrust Community Bank, offers banking solutions tailored to our customers, their needs, and our area. No matter what your financial need, we can help. But, we also go above and beyond basic banking solutions. We host financial education courses, hold community events, and throw neighborhood cookouts. We believe a bank should be a true asset to the area it serves. Our employees serve on local boards, participate in and sponsor community events, and volunteer for local organizations. We ... read more
Location details
931 Brook Forest Ave, Shorewood, IL, 60404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
To find a bank is to find a needle in a haystack Customer services sucks They make a mistake according to branch manager then when you try to cash a check they deny and take all day to let you know they will not accept check when they have prior. Closing account and don’t want nothing to do with that damn bank I rather pay ATM fees rather than to have them fake asses as my bank DONT USE THIS BANK
Business response:
Hi San, we're sorry to hear about your experience. Customer service is something we don't take lightly, so we're looking into this further on our end. A banker will reach out to you to get some more information and learn how we can help. Thank you.
Worst company ever they do not care about you or your family. They do not care about vets that fight for there country. They have no desire to work with anyone who may fall on hard times and works really hard to take if their family.
Business response:
Hi Michelle, we're sorry to hear about this. Customer service is something we don't take lightly, so one of our mortgage specialists has reached out and left you a voicemail. We hope to be in contact soon and are looking into this further on our end. Thank you
Where do I start. I was very excited about purchasing my first home, who wouldn’t be? The young lady Latitia *******told me I was approved to get me a home. I am a single parent raising 4 children so you can understand how I felt thinking I will have a home for me and my children. With all of that being said they have made this the worst experience I have ever encountered in my 38 yrs on earth. The only thing I keep hearing is be patient. My closing date was May 14th and I was sending in everything they asked me for since Ma... read more
Business response:
Hi Natasha, This is troubling to hear. We truly value customer service, so this isn't something we take lightly. We're looking into this further on our end right now. Once we have more details, please expect a letter from us with more information. We appreciate you taking the time to share your feedback with us. Thank you
I only chose one star because zero stars was not an option. This is my first loan every, through WHEDA (so not actually through wintrust) but the followup is HORRIBLE. I will leave messages for days in a row, emails etc.. and no response for days at a time. My closing is set for this Friday however, the Closing disclosure that I received last week had incorrect information on it that I have reiterated to them multiple times. Now with the new federal review period, today is our LAST DAY to get this info corrected and signed i... read more
Business response:
Amanda, we're so sorry to hear you've had a frustrating experience. We take feedback like this very seriously and have been looking into what happened on our end. We just wanted to let you know that you'll be receiving a letter from us soon that will, hopefully, address your concerns. We are committed to working with you to resolve the issues we can on our end.
RecommendedThis is a great "hometown" bank. If you are looking for a bank with employees who remember you & your family by name, this is the one for you! Karen, Cathy & their staff are awesome; very proffesional & personable. They are always available to answer any questions or help with issues. There is no overseas CSR's speaking broken english or being transferred between unaccountable employees. This truly is the true meaning of a community bank, from their community days events to touring local school & scout groups & cookies & cof... read more
IVe been dealing with Wintrust near Chicago for three years. Now for the past SEVEN months in a row they have been charging erroneous and likely illegal late feesMONTHLY on our mortgage! EACH month I call and “resolve”. My credit rating is ALWAYS 700-800. NOBODY THERE CARES!!! They “claim” it’s “resolved” BUT IT NEVER IS! THE FOLLOWING MONTHS IN A ROW THERE IS ALWAYS A MYSTERIOUS “LATE FEE”. We’ve jumped through ALL their hoops and have been on this DILLIGENTLY!!!! WHAT DOES IT TAKE????? - when I say “Here has is my account ... read more
The most unpleasant mortgage experience in 30 years and six homes. Poor communication, follow-up and guidance.
Nice people. Friendly atmosphere. We were just there to make Valentine Cards for the veterans but everyone was very kind. My son said "we should bank here". Thank you
Frequently asked questions about Shorewood Bank & Trust
How is Shorewood Bank & Trust rated?
Shorewood Bank & Trust has a 3.1 star rating with 43 reviews.
When is Shorewood Bank & Trust open?
Shorewood Bank & Trust is closed now. It will open tomorrow at 9:00 a.m.
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