Eric M. on BirdEye
5 months ago
08/15/2020, 12:53 PM
Please learn from my mistake and do not use or support Ship Smart.
I moved cross country from CA to NH. Ship Smart was recommended to me as an alternative to traditional moving companies. I called Ship Smart and told them I was moving and was looking for someone to pick up my stuff and have it arrive at my new location 2 weeks later. They said that matches their deferred shipping options which takes 2 weeks, and at most 3 weeks, to arrive at the final location.The price was lower than other shipping companies due to their shipping process so I scheduled my move with Ship Smart.
June 29 - Got a call saying that the insurance level I chose was too high for my bed, requiring me to pay them to build a crate for it and pay for “white glove delivery” service which includes $100 per flight of stairs. This increased my estimate by $800.
July 23rd - Stuff was picked up, movers were great
July 27th - I call Ship Smart to get a delivery estimate. Ship Smart says I should expect a call Monday to schedule delivery.
August 3rd - No call from Ship Smart. I call Ship Smart. They say it will take a week longer and I should expect a call Monday to schedule delivery.
August 10th - No call from Ship Smart.
August 11th - I call Ship Smart. They say they are backed up and my items are sitting in a warehouse in CA still. They say they will call me back to give me an update. No call back.
August 12th - I call Ship Smart. They say my stuff will be loaded by latest this Friday and I should expect a call by the end of day Friday.
August 14th - No call from Ship Smart. I call Ship Smart. They say my stuff will be loaded Tuesday and I will get a call from them.
It is now 3 ½ weeks since my stuff was picked up and my stuff is still sitting in a warehouse in CA. Week after week my shipment is delayed with no end in sight. Since my work belongings are there, I’ve had to rebuy multiple items totalling in the $1,000-2,000 range. Ship Smart refuses to discount me for being late because the contracts are vague enough that they are not held responsible for anything. Their excuse is the station in CA is very backed up, summer is their busiest season and it was my fault for choosing Ship Smart. Nobody communicated any of this to me when booking even though they said they were aware of it, I would have gone with a different service or paid for an exact delivery date (something I wasn’t even offered at the point of sale). Even more jarring is the fact that Ship Smart says it is my fault my stuff is late because I chose to use Ship Smart and listened to their estimated 2-3 week delivery, what kind of company says it’s your fault for choosing them that your service is terrible?
There has been zero communication or followup from Ship Smart and all of the effort was on my end. I haven’t even gotten to the part where, according to other reviews, Ship Smart will increase the estimate by 30-50% or deliver items damaged. There is something extremely depressing about a company that takes all of your stuff first, then starts to renegotiate the terms of the deal from their end when they are all the leverage. They point to completely vague and useless contracts as the reasons they can do this.