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Shine On Express Car Wash - East Evansville
- Car Wash
- Evansville, IN
About this business
Customer Success Center Hours Mon - Sat 7:30 AM - 7:00 PM Sun 8:00 AM - 6:00 PM contactcenter@shineoncarwash.com
Location details
1838 Hirschland Rd, Ste C, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
This morning my suv was damaged, just purchased yesterday with no marks .. Both sides of suv show abrasive scratches and missing paint on hood that wasn't missing. . And car was not clean after thunder in the machine hitting against SUV. Filed a report
RecommendedLove the car wash! And their free vacuums do a great job.. Always great customer service when I visit
Business response:
Nepheteria, thank you for such a great recommendation! We really appreciate your business and cannot wait to see you on your next visit. :D
Our vehicle was damaged by the employee before it even entered the car wash. My husband got out and addressed the issue. They told us they would fix the damage but they keep giving us the run around and giving the same excuses and won’t return our calls. They also delete our reviews here....
Business response:
Wendy, we are sorry that you are experiencing this and would like to get this resolved as soon as possible. Our Site Manager has attempted tried to reach out today and has not received an answer. Can you please provide us with a good phone number and time to reach out to you?
We tried it for the first month for 5.00. they had a lot of issues. Very poor quality wash Ann's half the time, didn't get what we paid for. Gave it another month, too set if they'd fix everything. Never happened. Canceled the service but they still charged for the next month. Called them. Rep. was very rude. Asked for a supervisor, got the typical "oh they're in a meeting". Asked for a return call from the supervisor. That call never came. When it was locally owned, they were great. Now, I wouldn't recommend it to anyone.
Business response:
Tara, we are sorry that you did not enjoy your experience with us, and we will be sure to share this with our location. However, we would like to gather more information on your washing experience via personal message to understand what was not up to par with the washing quality. We would also like to look into your cancelation as well. As long as the membership was canceled 7 business days before the next billing date as requested, we should be able to help out with this situation. Please personal message us. Thank you for ... read more
Scammed me with a $4.95 free car washes for the month and it turned into a $29.95 monthly membership. When I called requesting a refund, they declined. Such a racket!
Business response:
Paula, we do offer a $5 Unlimited Shine Club membership for the first month with each reoccurring month at regular price. Our customers are able to choose the membership they would like for the reoccurring months via our paystation when signing up. We do request that any changes be made to your membership 7 days prior to your billing date to be sure it processes before you are charged.
this car wash is a joke. it broke the back bumper off of my girlfriend's car and they will not do anything about it. would not even show the video of it happening. I wouldn't even take a bicycle in this car wash
Business response:
Matt, we sorry to hear that your girlfriend had a bad experience with our wash, and we would like to look into this for her. We will need her to personal message us some information regarding the incident she filed with us. Can she please personal message us her name, vehicle type, and when the incident occurred? However, this may not change the outcome of the decision made, but we want to be sure we have all the necessary information to look into this. .
They upgraded their system & now we lost our multi car discount! Not right at all!!
Business response:
Michelle, we did upgrade our system and all of our current customers at the time of the switch were still on our multi-car discount. This discount was included in our top two unlimited packages. Again, we would like to look into this for you if you would like to provide your barcode number to see what has happened. Thank you.
I went to the Westside location and was greeted by friendly staff, and got my vehicle washed and cleaned out. I will be going again in another 3 months or so
Business response:
Chaise, thank you for your recommendation! We do recommend washing often to keep your vehicle shiny! :D
I drove to Shine On Carwash on the west side of Evansville today to get my car cleaned up. I have been an unlimited member since October of 2019. I also signed up a second vehicle on my contract. The second vehicle was my wife's vehicle and she rarely gets to the west side so when I was informed that you could use the east side facility, I signed her up. I can count on my fingers the number of times I have been through the carwash since I became an unlimited user. I went for about 4 to 5 months during the peak of the Covid 1... read more
Business response:
Mike, do apologize for any inconveniences. Starting in the month of May we began upgrading equipment and switching over our system. This has allowed to to create a better system that saves our customer contact information so that if there is a need to contact them we are able to do so. This is has also allowed us to provide a better quality wash for our customers. We do apologize for any inconvenience this may have caused you today and we thank you for your understanding.
Frequently asked questions about Shine On Express Car Wash - East Evansville
How is Shine On Express Car Wash - East Evansville rated?
Shine On Express Car Wash - East Evansville has a 4.1 star rating with 1,273 reviews.
When is Shine On Express Car Wash - East Evansville open?
Shine On Express Car Wash - East Evansville is open now. It will close at 8:00 p.m.
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