Shine of Grosse Pointe

Gary Brownell 

on Google

2 months ago

I'm not really sure how to describe this company other than unorganized and now bordering on being a scam. For four years now, we've needed to relentlessly follow up to get our lights put up and taken down. Now, despite paying $1,300 up front for services and then being promised a lower fee to put them up each year (~$500), they are trying to raise the prices 3x to $1,500 per year with zero notice. They tried to blame the lack of notification on communication issues, but they've had a full year to resolve this since they cla... read more

Debra Napier 

on Google

a year ago

Very thorough cleaning. The one area that could use improvement is communication; i.e., confirmation text the day before the scheduled appt 

Victor Cerabone 

on Google

2 years ago

I had a very negative experience with Shine of Grosse Pointe. Their staff did not know how to remove screens or open windows to clean them resulting in damage to our home that cost us over $1000. This damage included a broken window frame balance system, several screens with holes in them, and a gouge in our hardwood floors. Repeated attempts to reconcile these issues in a positive way with both the franchise owner and the Shine Corporate office went unanswered. I understand that mistakes happen but it’s how you respond to t... read more

Deanne Quain 

on Google

3 years ago

"Shine" workers arrived on time, in uniform, and were very polite and professional. They cleaned my gutters and exterior windows and although a couple of windows were missed, one call to Steve and the guys returned to complete the job and made sure it met my satisfaction. I will continue to use "Shine" in the future and highly recommend them if you want your windows to look invisible.