Sheehy Volkswagen of Springfield Service & Parts Department

Ray N. 

on Google

a month ago

Bought a car from them, and while it was still on the lot I informed them that the vehicle had a malfunction. They told me it would “fix itself” once I drove it. After driving it, the problem remained, and when I called back to let them know, they ignored it. I contacted the general manager, Joe Bond, by email and phone several times, and he never responded. This is incredibly unprofessional. It’s disappointing and upsetting that someone in that position would ignore a customer completely. 

Emanuel Menendez 

on Google

3 months ago

I brought my vehicle to Sheehy Volkswagen to diagnose a safety/emergency system warning light on my dash. Because the emergency SOS components are located in the ceiling, the service team had to drop the overhead console to access them. ​The technician clearly removed the housing improperly and snapped the internal plastic mounting brackets and screw tracks. Instead of taking accountability and ordering a replacement factory part, the service department tried to hide the damage by gluing the broken plastic pieces back togeth... read more

Megan Kvandal 

on Google

3 months ago

I purchased the VIP club package for service and it was highly disappointing. I went in for a VIP oil change and inspection. It took almost 3 hours to complete. Customers who came in for a standard oil change, an hour after me and 45’mins after me, were done first. It seems as though since they’re paying, they actually take priority where as my payment is tied to my monthly bill. I love my Volkswagen, but I’m regretting choosing Sheehy and I still have 2 1/2 years left on my lease.