Sheehy Ford of Richmond Service

Austin Griffith 

on Google

a month ago

Won't be coming back here. Service advisor Alan was nice enough, but all of their advisors were impossible to get ahold of. Multiple calls throughout the week went nowhere. I just wanted to drive my truck soonest, so I was prepared to pay a few hundred for them to set me straight. After a week and $190 for taillight diagnosis, they quoted $2,300 to re-wire taillights. Fixed them myself in a few hours. Ridiculous. I told them not to inspect the truck unless the lights were fixed - but because I refused the taillight rewiring,... read more

loretta jackson 

on Google

4 months ago

My ford bronco was in the shop for an extended amount of time, I was so thankful it all was covered under my warranty except a small $100 deductible. The repairs were in the thousands. My service representative Nick was absolutely awesome. He called me on a regular basis to give me an update and I could tell he genuinely thought of my concerns. Nick has restored my faith that there really are people that care about their customers and the care they receive 

Brian Bickerstaff 

on Google

a year ago

They take parts off your vehicle after messing up and then don’t say anything about it. Watch yourself and double check them. 

George G 

on Google

a year ago

I have been purchasing and servicing my vehicles at this dealership for over 15 years. Both the Sales and Service departments are easy to work with and their salespersons and service advisers have excellent customer service skills. Travis Pearson in the Quick Lane department has always met my needs in a professional manner.