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Shake Shack Polaris

3.4

About this business

Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee de... read more

Location details

1370 Polaris Pkwy Space OUT3, Columbus, OH 43240, Columbus, OH, 43240, United States

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WeekdayScheduleStatus
Mon10:30 a.m. to 9:00 p.m.
Tue10:30 a.m. to 9:00 p.m.
Wed10:30 a.m. to 9:00 p.m.
Thu10:30 a.m. to 9:00 p.m.
Fri10:30 a.m. to 10:00 p.m.
Sat10:30 a.m. to 10:00 p.m.
Sun10:30 a.m. to 9:00 p.m.
3.4314 reviews
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Matthew Grizzard's profile image
Matthew Grizzard 
on Google
a year ago

Edit: I've contacted Shake Shack per their instructions in the response. I'll update again once I hear from them. This location has gotten so bad it's not worth going to anymore. I got a melted shake and asked for a replacement and it was iced over. Lettuce on the burger was wilted. Service was glacially slow despite an empty restaurant. 

Emery Lewis's profile image
Emery Lewis 
on Google
a year ago

Shake Shack: A Marine-Approved Meal My brother, the former Marine, has been raving about Shake Shack for years, claiming it was the closest thing to a gourmet burger he found during his time in the Corps. Finally, curiosity got the best of me. My first Shake Shack experience did not disappoint. The burgers are indeed a cut above the rest, with juicy patties and fresh toppings. The crinkle-cut fries were the perfect crispy complement. While the prices might make a Marine wince, the quality is undeniable. Thanks to my brother'... read more

David Thorne's profile image
David Thorne 
on Google
a year ago

Went there for dinner on a Saturday night. They were out of vanilla shake mix and lemonade mix. They got my order wrong as well. I realize I had to pay extra to get pepper jack cheese instead of the cheese that typically comes on the burger. I tried going up to the counter to tell the people, but they weren’t really available and didn’t seem like they wanted to help. I was bummed about this overall experience. Hopefully, it was just a bad night. As for the store itself, it had an awesome patio and plenty of seating inside. T... read more

Heather Braker's profile image
Heather Braker 
on Google
a year ago

This was my first time at a Shake Shack… We stopped at this location just an hour before closing, so I’m assuming this impacts the experience. The restaurant was not the cleanest, and we had several issues with the food that required taking it back, with one being remade entirely. The staff was friendly, and took care of it immediately- their service is very good. The burgers were okay- not anything I felt was special. The fries are great, but the shake was a bit of a letdown! For the price of the food and the shakes, I’m no... read more

Simple Designer's profile image
Simple Designer 
on Google
a year ago

I heard about Shake Shack from a TV show and had to go try the "chicken shack" and cheese fries. They were okay. A bit spendy. The best part? We got to watch the National HOT DOG Eating Contest on tv!!! The Lemonade was great. 

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Frequently asked questions about Shake Shack Polaris

How is Shake Shack Polaris rated?

Shake Shack Polaris has a 3.4 star rating with 314 reviews. 

When is Shake Shack Polaris open?

Shake Shack Polaris is open now. It will close at 10:00 p.m.  

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