This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Shake Shack
- Restaurants
- Nashville, TN
About this business
Location details
1 Terminal Dr, Nashville, TN 37214, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our 2 orders we wrong burgers ,cold chips,,we complained the stuff was rude as they wanted to go home we were there 15 min b4 closing down,,they refused to change our burgers to correct order,,aggressive servent lady said she will have to put machine back on to make hot chips if we don't want to eat cold ones,,we spent 47 dollars for 2 burgers never again shame on you
Shake was great! customer service horrible. The cashier was texted the whole time while taking my order.
We were connecting through BNA and I decided to get some food. I saw Shake Shack and decided to try it out, as I've never been to one. It was okay... I got a pretty standard sausage, egg, and cheese sandwich. To my surprise, it was just that - pretty standard. I seriously don't see what the hype is about. The patty was spiced correctly, the cheese was okay, and the egg was your standard fast food egg. All this for the airport price of just over $6. If I'm ever at BNA again and have the chance to eat at Shake Shack, I'll skip... read more
This is in an airport. It was not busy. Maybe a couple of customers. Took 21 minutes to get 2 burgers and a shake. Typically at an airport you are trying to catch a flight. Took too long and the burger was just ok. Said everything was included and that there was no extra charge for crispy onions and whipped cream… yea, they charged me. I am fine to pay but it is a terrible way to manage customer expectations. EAT SOMEWHERE ELSE, JUST TRUST ME.
The worst service of any place in the airport. Employees couldn't give less of a crap.
Frequently asked questions about Shake Shack
How is Shake Shack rated?
Shake Shack has a 2.5 star rating with 140 reviews.
When is Shake Shack open?
Shake Shack is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com