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Sewell Mercedes-Benz of West Houston Service Department
- Automotive
- Houston, TX
About this business
Location details
1025 Hwy 6, Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Not happy with Sewell. They’ve repeatedly been so rude in the service department. They’ve really gone down hill in the last 2 years.
They took excellent care for a long time but their new GM is rude and has no respect for women or our vehicles. I will never go back as they did damages in excess of $6,000 to my vehicle when it went in for service. Additionally they sold me an extended warranty which was very expensive and failed to contact them for coverage even after I asked them to and reminded them of the warranty they sold me. This cost me over extra $2k out of pocket. Ridiculous. Mercedes Benz USA fails to hold dealerships accountable, which makes me ... read more
Excellent and courteous service. Lauren and Nick were extremely helpful explaining what is covered under the rear subframe warranty for my W212. Thanks!
Fabulous dealership and service department
Probably the worst service department I have ever been to. Paid for an oil change that was never done. 6 months later, I had a massive oil leak that an outside mechanic shop proved the oil was never changed. Mercedes service refused to compensate or even give a free oil change. Also it was very difficult to even talk to anyone here regarding what had happened. Would avoid this service department at all cost
Frequently asked questions about Sewell Mercedes-Benz of West Houston Service Department
How is Sewell Mercedes-Benz of West Houston Service Department rated?
Sewell Mercedes-Benz of West Houston Service Department has a 4.1 star rating with 24 reviews.
When is Sewell Mercedes-Benz of West Houston Service Department open?
Sewell Mercedes-Benz of West Houston Service Department is closed now. It will open tomorrow at 7:30 a.m.
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