Sewell Mercedes-Benz of West Houston Service Department

Carla Hawkins 

on Google

4 days ago

Juwan Jones, Service Drive Manager, was amazing and 100% focused on excellent customer service. We drove up without an appointment, he walked out of his way to ask what we needed and didn’t even ask if we had an appointment or not. He told us he could service us quickly, told us to go in and have a cookie and coffee and car would be ready soon. He proved service can we quickly and easily when there are good managers like Juwan leading the effort. We bout our car from another Mercedes dealer next to our home but terrible cust... read more

Jose Moreno 

on Google

2 months ago

Service advisors and all staff member I come in contact with are consistently polite, friendly and professional. I will never doubt that, however, this has now become difficult to overlook. This service department has taken a nosedive, and after almost 8 years of loyal business, I’m very frustrated at what it has turned into. What used to be reliable service has devolved into unacceptable delays, inflated and exorbitant pricing, and a level of inefficiency that feels outright predatory. Simple jobs routinely take 2–4 days. T... read more

Pocasso 

on Google

4 months ago

I called in to get a recall done on my sprinter and had a appointment. However when I got there it was a guy named Colby who I talk to and he told me that even tho I had an appointment I can't be serviced today. I asked what was the point of giving me a appointment for today if I couldn't be serviced today. He told me that nobody told me anything and that somebody lied to me at front desk. I would advise if your trying to schedule an appointment here be aware that this dealership will switch it up on you and don't care if th... read more