SERVPRO of Peterborough

Kendra Holli 

on Google

a month ago

Servpro was paid in full by the insurance company after we had ground water flood in spring ‘25. Tim and his team refused to come finish the job and has ignored phone calls from us and the ins. There are multiple areas that are NOT complete (not pictured below). The “third party” according to an employee, who moved our stuff has not return some valuable items, ServPro refuses to acknowledge our missing stuff. There are multiple areas in our house that are not complete! Example; The team took solid wood shelves out of the clo... read more

Thomas Kirby 

on Google

5 months ago

I do not recommend using this Servpro location. We hired them to clean up after a small fire in our sunroom. They did the clean up and took away some patio cushions and carpets to clean. They have never returned our items. We have called several times and sent text messages. They do not even have the courtesy to return our calls. They have either lost or stolen our items. We are looking into having the police investigate. You say to call you and you will act promptly. Did you read my review, we have called and sent you sever... read more

Paul Fitzgerald 

on Google

6 months ago

In March 2024 I made a claim to my insurance company. They informed me the Servpro would be right out as I had shingles blown off my house. Their response was immediate. No action was required at this time as I had replaced the blown off shingles myself in the rain before their arrival. Through numerous phone calls to my insurance company I was told by them that my job was too small and kept getting pushed back. In November a subcontractor from Servpro was able to repair my siding which was also part of the original claim. S... read more

Jennifer Guiho-McLeod 

on Google

8 months ago

I recently had the unfortunate experience of dealing with a septic backup flood in my home, but thankfully, ServPro came to the rescue and exceeded all expectations. From start to finish, they handled the situation with the utmost professionalism and care. Jay and his team were polite, courteous, and always willing to answer any questions I had. They kept me well-informed with strong communication throughout the entire process, ensuring I knew what to expect every step of the way. The work was done efficiently, but never rus... read more

Shahnaz Ferdaus 

on Google

8 months ago

SERVPRO of Peterborough's work as a restoration company was 5/5. I had a vacant home where a pipe broke and we had water damage. SERVPRO was prompt, cleaned up and got their equipment working fast. I dealt with Ian, very easy to talk to and on many instances, they worked with us to meet our terms and vice versa. But hire SERVPRO with some caution. If they offer to hire GRAVITY Plumbing and Heating for some services, then find another company. I took out 2 stars because SERVPRO hired Gravity for me on Jan 26, 2025. Next day S... read more