SERVPRO of New Bern

Sandi Sinnott 

on Google

20 hours ago

This team I got worked very fast to gut the kitchen. They initially forgot to put down a tarp when they began removing drywall and cabinets, so that was the only little negative but after that they got all the mold. Even returned and addressed ALL my concerns twice with a smile, good attitude and gave some helpful info for my future reference (still no mold!). So I would use them again and refer anyone to Brennan, the manager. He gave me peace of mind which is priceless! 

Veronica Purvis 

on Google

a year ago

I cannot sing enough praises about ServPro of New Bern. From the first phone call until the service we had top notch care and response. I was devastated when we discovered that we had a mold issue in our home and reached out to ServPro due to their excellent reputation in our area. The response time from my initial call to getting Mark out to our home for air samples and to access the damage was two days. When he arrived he answered all of my questions and spent a great deal of time with me explaining his findings and what t... read more

Anita Boos 

on Google

a year ago

Team came out immediately for an emergency. Shout out to Justin for is quick response and following through the process! Very professional and courteous. Thank you all from Demetrius in the office to Justin and his team. 

Ryan Miller 

on Google

a year ago

This review is for the mitigation/demo team of this branch. To preface this review, I am a Regional Property Manager of 650 units of affordable housing across 3 states. (Credibility for this review) I recently had a fire that affected 85% of a two bedroom townhome layout in New Bern, NC. Within hours, their crew was on site and getting to work on the demo and water mitigation. Within another 36 hours, all damaged material was removed and all moisture extracted. Not only this, the unit had NO smoke smell and actually smelt GO... read more

Naomi Clark 

on Google

a year ago

My water heater overflowed so I needed water remediation. Mr. Clements and his associate were outstanding. Today Justin and Allen returned to retrieve dryer and haul away junk. The kindness and professionalism these two men displayed was outstanding. They are examples of outstanding customer service. I hope I don't need you again, but if I do this company will be called. It is of worthy note that I called them on Saturday. They came that afternoon and did not assess any extra fees. This company is recommended highly without ... read more