SERVPRO of Helotes

Mrs. Hamilton 

on Google

a month ago

ServPro must be committing insurance fraud because we got an email almost 1/2 year later saying that USAA was sending us a check for something that was still owed. We signed our paperwork and washed our hands of everything months ago. USAA has now sent us a deposit. Don’t use us as a middleman. Take that up directly with USAA and have USAA directly send you a check. What in the actual ……..! Upon that, there is glue on our bamboo floors that is still stuck to this day. No matter how hard they tried to take it off, it won’t co... read more

Megan Rivera 

on Google

3 months ago

This location is fantastic and Mark is great at following up to make sure everything is complete and that the process goes smoothly. 

Deborah De Los Santos 

on Google

2 years ago

Matthew and Benjamin did an amazing job. They came in during an emergency water damage after hours wishing 1 hour. These two guys provided excellent costumer service and well mannered. Definitely recommend. Thank you so much 

Larry B 

on Google

2 years ago

REVISED 15FEB23: No change in my assessment of the initial contact and service teams. However, their billing department is unprofessional bordering on harassment. - I received an eMailed invoice within 24hrs of work completion. On this invoice it listed, "NET 30", meaning the bill needed to be paid within 30 days of receipt. Starting 48hrs after work completion, the daily eMails and phone calls asking for payment began. In that their invoice discloses a 4% surcharge on all credit card payments and it is a NET 30 billing, it ... read more