SERVPRO of Delaware, OH

Shawna Carter 

on Google

2 weeks ago

Andy went above and beyond to check on us. We called in over the weekend because a tree went through our roof. Ashley referred us to Quality Roofing. Sarah immediately called us. They were on site and handled it. Today however Andy followed up with us to see if we needed anything else. It was that extra step in caring and reassuring us we were in good hands. Well done Serpro and Quality Roofing. Would recommend to anyone. 

Bill Mastrosimone 

on Google

3 months ago

We had a small flood in the house. The team from SERVPRO were professional, helpful and supportive. Most importantly, and i cannot stress this enough, they were honest. They did not try to up sell us on services we did not need. They were courteous and treated my wife with total respect. 

Michael Boll 

on Google

4 months ago

We had a water burst on a Saturday morning. Called ServPro around 9:30 in the morning and NEVER heard back until the next day. According to them (ServPro of Delaware), it was the corporate offices fault as they (the corporate office) text an unmonitored number. Couldn’t be a better example of “not my fault”. I wouldn’t call them again for anything. Yes, I completely understand mistakes, but accept responsibility for it, apologize and move on. Typical of lousy customer service, blame someone else!!!! 

Darby 

on Google

5 months ago

I can't recommend this specific Servpro location. The level of professionalism and the quality of their service were seriously lacking. You'd honestly be much better off choosing any other Servpro franchise in the area for a more reliable and satisfactory experience. 

David Simon 

on Google

7 months ago

Based on my experience, the franchise needs to consider a change to its core processes, starting with communication and transparency. During the initial call to schedule mitigation they were rightfully concerned with who the owner of the property was, but failed to communicate with the owner throughout the process. The confusion over who the "owner" of the project was created a major disconnect. A professional business should have a clear, documented chain of command. Before any work begins, they should identify the primary ... read more