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SERVPRO of Bay County
- Fire Protection Services
- Panama City, FL
About this business
SERVPRO of Bay County specializes the clean up and restoration of fire, water, biohazard and mold damages for both residential and commercial properties in Panama City, Panama City Beach, and surrounding areas. We are available 24 hours a day, 7 days a week for emergencies, and look forward to being of service!
Location details
1403 Florida Ave, Panama City, FL, 32401, United States
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RecommendedDusty and Tucker were great! Highly recommend this team!
Business response:
Thank you for your review and recommendation Trudy! We are very happy that our team took great care of you.
Mr. Michael was the initial contact we had and he was very professional, helpful, and answered a lot of questions. Kevin and Tucker were both great to work with throughout the following 6 weeks. These guys went above and beyond assisting us through clean up, demo, and piecing things back together. They brought tons of laughs along with them as these two are quite the dynamic duo. Would recommend this team for anyone needing service and giggles.
Business response:
Thank you so much for your kind review Megan! It is a pleasure to serve you, and we are so pleased that our team both took care of you and gave you a laugh.
RECOMMEND! UPDATE: Trevor Bus, Ops Manager, reached out after he saw my initial review. He acknowledged my inconvenience, apologized, and shared what the company will do to make things right. His genuine concern and sincerity also resonated! Now that’s true leadership. Thank you Trevor Bus and owner, Benjamin Kyle Carter for handling “service recovery” well. Changing from ⭐️ to ⭐️⭐️⭐️⭐️ for professional customer service recovery. ————————————— I scheduled a precautionary Covid service more then a week in advance. I found it ... read more
Business response:
Rhonda, thank you for taking the time to reach out. We are very sorry for the experience you have had, and take complaints very seriously. Our Operations Manager will be contacting you shortly.
Broken sprinkler head brought a quick response! Anthony, Michael & Tucker were professional, courteous & knowledgeable each day of their visits. A highly recommended Servpro team.
Business response:
Thank you for your review and recommendation Lynn! We are very pleased that our team was able to take great care of you.
Haley, the Project Manager at Servpro that served us was phenomenal. She was super responsive, explained every step of the process and was always super quick to drop everything to handle the issue. We even had a concern of whether smell would be eliminated entirely and it wasn't, but they stood behind their work 100% and came back out twice to remove the rest of the smell. Kenny was also very helpful and a nice guy to deal with. Thank you!
We really appreciate the great customer service we received a special thank you too, Tucker, we couldn’t of asked to have a better representative with such a great personality and was very professional and knowledgeable of his job. So considerate! He was very helpful and answered all all our questions in detail. Thank you all!!!
Excellent customer service. Very knowledgeable and friendly. Tucker did an awesome job.
This Company is the Best ! We had a water leak in our home and called Serve Pro on Labor Day weekend and this company came to our rescue. Everyone person that called and came and worked on our home was courteous, polite, and professional. They explained each service that was needed, step by step. Thank you Serve Pro for your services, you guys are awesome! These people are knowledgeable, competent and trustworthy. Don't hesitate to call them when needed. Michael gave up his football game Labor Day weekend to extract water fr... read more
Brandon and Trevor completed their work with professionalism, attention to detail, and care. Their courtesy was also much appreciated. Thank you Servpro, Brandon and Trevor!
Frequently asked questions about SERVPRO of Bay County
How is SERVPRO of Bay County rated?
SERVPRO of Bay County has a 4.6 star rating with 340 reviews.
When is SERVPRO of Bay County open?
SERVPRO of Bay County is open now. It is open 24/7.
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