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SERVPRO of Auburn/Rocklin
- Fire Protection Services
- Lincoln, CA
About this business
SERVPRO understands the anxiety that comes when a water or fire damage event hits your home or business. Our professionally trained staff is accustomed to handling these emergencies, and we strive to minimize the disruption for you so you can get back to normal life, soon. We’re a trusted leader in fire and water cleanup, restoration services, pathogen and biohazard cleaning, and more. Founded in 1967, the SERVPRO franchise system has a network of more than 1,800 individually owned and operated franchises responding to... read more
Location details
1331 Aviation Blvd Ste, 120, Lincoln, CA, 95648, United States
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I had a toilet leak in a small enclosed water closet located in the master bath of my single story home. Prior to contacting Servpro my plumber had repaired the toilet leak. It is necessary, at this point, to explain the service model for Servpro Auburn/ Rocklin. When the Servpro team arrived at the initial appointment they explained that there two separate divisions within the franchise. The first being Mitigation (Demolition and Remediation) which they represented and second Reconstruction (repair to include labor and mate... read more
Business response:
Hello *****, thank you for your feedback. I would like to address your concerns and perhaps provide you with some additional information that will help in your understanding of the overall process. Your situation is typical for the restoration industry. The immediate needs i.e.: water damage, smoke damage, fire and mold are all handled by the mitigation department. They initiate the clean-up and tear out of affected materials following strict IICRC guidelines and protocols. Construction is performed by a completely separate ... read more
I had a pretty bad experience with this company. Not only did it take twice as long to complete the job, but it cost a lot more than quoted. The contractor was using my house as a work shop to work on OTHER PEOPLES houses (cabinents) but was not working on mine. I had problems with them from the start to the completion of the job.
Business response:
We truly enjoyed working with Judy and found her to be highly responsive and selfless given that she had suffered a devastating fire in her home. We worked with Judy from the start of mitigation through reconstruction, ending a few months ago, on a positive note. When first notified by Judy back in January regarding our crew’s actions as she outlined in her comments, we immediately accepted responsibility and did everything we could to atone for this error in judgment right away. It never happened again, and is not typical ... read more
Frequently asked questions about SERVPRO of Auburn/Rocklin
How is SERVPRO of Auburn/Rocklin rated?
SERVPRO of Auburn/Rocklin has a 3.5 star rating with 25 reviews.
When is SERVPRO of Auburn/Rocklin open?
SERVPRO of Auburn/Rocklin is open now. It is open 24/7.
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