This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Service King Collision Lorton
- Automotive
- Lorton, VA
About this business
Location details
7901 Kincannon Pl, Lorton, VA, 22079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
The experience I received from Steve H., service advisor at Crash Champions in Lorton, VA, was inadequate, very disappointing, and lacked common courtesy and professionalism. My car was rear-ended in an accident. Repairs were done on the bumper and liftgate. Previously, the liftgate would open intermittently using the key fob, but I could always lift the gate manually. After having my car serviced at Crash Champions, I was not able to open the liftgate at all, using either method. I was told by Steve, that a diagnostic test ... read more
Despite the company publicly responding to my review and inviting me to contact them to resolve my issue, their internal handling was disappointing. I reached out as requested, hoping for a fair resolution, but was met with refusal and dismissiveness. Their external communication gives the impression of helpfulness, yet behind the scenes, they were unwilling to engage in a fair or meaningful way. I did my part to seek a resolution in good faith, but unfortunately, that effort was not reciprocated. --- Attention Owners Who Ta... read more
Top notch company. They repaired my car in a timely manner. The service provided was exceptional. The staff was extremely competent and professional. Five stars!
If this rating could let me put -5 i will. My car has been in your shop for over a month and every time I call and ask for updates the team always lying stating that the car will be ready next day and have been saying the same thing for 2 weeks in a row. Clearly no customer service whatsoever and staff and management do not hold theirselves accountable on what they are saying. Clearly if you know your job you will see howl long it can take to get it done. I just wish the rental car was running under your cost and maybe your... read more
Great customer service . All staff s are very friendly . I recommend all customers to trust crash champions. Thanks
Frequently asked questions about Service King Collision Lorton
How is Service King Collision Lorton rated?
Service King Collision Lorton has a 4.1 star rating with 261 reviews.
When is Service King Collision Lorton open?
Service King Collision Lorton is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com