This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Service King Collision Downtown Little Rock
- Automotive
- Little Rock, AR
About this business
Location details
1403 Rebsamen Park Rd, Little Rock, AR, 72202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an excellent experience with Crash Champions in Little Rock after a deer caused significant damage to my right fender and passenger door. They exceeded my expectations by not only repairing the impact but also ensuring that an alignment was performed, making my car look brand new again. The receptionist was warm and welcoming, providing me with daily updates on the repair status. They completed everything ahead of the estimated timeline and took care of coordinating my transportation with the car rental service, as wel... read more
This shop was recommended by USAA, and we dropped off our car on 6/28. Our initial understanding was that repairs would take ~2/3 weeks, then it was "3 weeks after delivery of the new parts". That's understandable, however the automatic messages were not helpful, and in contradiction with what we were told at the phone. The delivery of the repaired car was constantly postponed week by week until we finally talked with the manager, and magically the car was ready the very next day, on 8/28, after 2 months. Everybody complains... read more
These guys really went the extra mile. They stayed in touch about repairs and followed up. I had a little problem with my seat belt getting stuck after repairs; they fixed it right away. They explained everything very thoroughly. When I dropped my car off, I handed them my key fob with instructions to be careful not to drop it, because it would fall apart. When they gave the key fob back to me, it was fixed. They definitely went above and beyond!
Hit a guy that ran a stop sign in my less than 1 year old vehicle, causing $20K in damage. Initially thought the dealer's body shop would be the right way to go, but my insurance encouraged me to use Crash Champions. I was super skeptical that anyone could repair my nearly new vehicle back to "like new" condition, but after 5 weeks (mainly waiting on parts), it was completed. Carrie kept me constantly updated and was very patient with my frequent calls, texts and e-mails. They used all OEM parts and their work was perfection... read more
Absolutely TERRIBLE customer service. No communication, no effort to figure out insurance errors, and no parts ever ordered even after 3 weeks of calling. A joke of a repair service.
Frequently asked questions about Service King Collision Downtown Little Rock
How is Service King Collision Downtown Little Rock rated?
Service King Collision Downtown Little Rock has a 4.4 star rating with 104 reviews.
When is Service King Collision Downtown Little Rock open?
Service King Collision Downtown Little Rock is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com