Service Department - Sewell BMW of Grapevine

tim steele 

on Google

3 months ago

BUYER BEWARE, AVOID THIS SERVIVE DEPARTMENT AT ALL COSTS!! Two stories. 1st, wife sideswipes a curb at about 30 mph, passenger front wheel was leaning in, so she drives it to the service department. 1st estimate about $700 in repairs. Week later get a new estimate of close to $9000. Insurance totals the car, won't let us get a 2nd opinion. So buy a new to us 2024 430i from a local dealer. 3 weeks go by, get an alarm for rear breaks. She takes it to Sewell service department, she say $800 for rear brake pads, close to $1400 f... read more

K D 

on Google

5 months ago

I brought my car in for routine service. I wanted them to check the Bluetooth system as well cause I was having an issue with it. The customer service was very condescending and rude when he realized that he wasn’t going to make any additional sales. I had purchased the full service warranty. He then proceeded to try to charge a service fee for a tech to look at my Bluetooth issue even though it was covered under the warranty. I ended up just leaving and bringing my car to the Dallas BMW. The Dallas dealership service hands ... read more

timber medina 

on Google

6 months ago

While the customer service on the sales side at Sewell BMW of Grapevine is phenomenal, the experience on the service side is unfortunately night and day. It gives the impression that once Sewell has your money, customer satisfaction becomes less of a priority. I purchased my BMW from Sewell about a month ago and recently had to bring it in for service. My assigned service advisor, Allie, was reluctant to help me get a loaner car because I had left my ID at home. I even mentioned that my information was already in their syste... read more

timber medina 

on Google

6 months ago

While the customer service on the sales side at Sewell BMW of Grapevine is phenomenal, the experience on the service side is unfortunately night and day. It gives the impression that once Sewell has your money, customer satisfaction becomes less of a priority. I purchased my BMW from Sewell about a month ago and recently had to bring it in for service. My assigned service advisor, Allie, was reluctant to help me get a loaner car because I had left my ID at home. I even mentioned that my information was already in their syste... read more

Muthukumar Pandian 

on Google

8 months ago

worst place to service your car - they just loot your money in the name of servicing your car