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Service Department - Audi Mckinney
- Automotive
- McKinney, TX
About this business
Location details
6650 State Hwy 121, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am extremely disappointed with my recent service experience at Audi McKinney. When I arrived to pick up my vehicle, I immediately noticed that the rear HVAC control panel was completely open and not properly assembled. I pointed this out to the service team before leaving, and they attempted to fix it. During that process, it became apparent that a component used to adjust the rear seat temperature was missing. I am confident that this issue did not exist before I brought my vehicle in for service. Before dropping off my c... read more
I’ve written a formal complaint on behalf of a friend and sent to Audi, if you value your Audi, stay far away from this dealership!
Love this place. You don't go to dealerships where they give you free refreshments and today they had ice cream for the employees and customers. Very friendly staff and very clean building overall. Send you a video what they are doing to your car and if there's any other maintenance is needed. And they don't try to scam you for repairs that's not necessary.
The service advisors here are awesome! super professional and friendly, and I love that the loaners are always clean, tolls are covered and no charge for difference in gas when returned.
Huge shoutout to Alex Uribe, Hallie Hooks, and senior tech Jaime at Audi McKinney for taking exceptional care of me and my 2023 S4. I came in with a coolant leak that turned out to be a more involved cooling system repair, and the team handled it completely under warranty with zero hassle. Alex and Hallie were outstanding throughout, they stayed in consistent communication with me and went out of their way to facilitate a direct meeting with Jaime so I could get a clear, firsthand explanation of the diagnosis and what was be... read more
Frequently asked questions about Service Department - Audi Mckinney
How is Service Department - Audi Mckinney rated?
Service Department - Audi Mckinney has a 3.4 star rating with 16 reviews.
When is Service Department - Audi Mckinney open?
Service Department - Audi Mckinney is open now. It will close at 7:00 p.m.
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