Service Center at Baker Cadillac of Charleston

Neka Pearson 

on Google

a month ago

Customer service is horrible. 

Ann Barnes 

on Google

5 months ago

Called 3 days ago to get a quote to get a transmission serviced on my Cadillac ATS, “ we will have them call you back right away, they said “ crickets! Never heard anything back… guess I’ll take my business elsewhere.. 

Lori Miller 

on Google

a year ago

I am very disappointed with the lack of reliability and communication from Baker Cadillac Service Department. I scheduled two appointments for them to pick up my car for service, and they failed to show up both times. The first time, they attributed the missed date to a 'computer glitch'. I gave them the benefit of the doubt and rescheduled. I even received a confirmation text stating they would arrive at a specific time on 11/29, so I stayed home again to ensure they could pick up the car. Unfortunately, they didn’t show up... read more

David Martin 

on Google

3 years ago

Arrived an hour early for a 9:30 appointment for oil change and routine service, at 4 pm service was not completed yet. Customer for the past 5 years and never had such bad service, just not the same place as before. I sent a text at 1:30 with no response, called 3 time's before I got an answer from the service advisor at 4 pm to tell me my car was still not ready. I'll be going elsewhere for service in the future.