Serra Ford Farmington Hills Service

Colin Whitehead 

on Google

4 weeks ago

Attention service manager: Don is the man! I've had my used vehicle serviced several times over the last few years at Serra, and the last 3 times I've worked with Don. He is reliable, knowledgeable and easy to work with. He explains what repairs my car needs and has had an answer to all of my questions. I'm very satisfied with the work done to my vehicle and the customer service experience provided. Thanks Don 

Canine Avenue 

on Google

a month ago

Atrocious service team with attitudes. They read from a script and never deviate. They can barely answer a question without rolling their eyes. If you don’t enjoy work, please find another job. This used to be a solid dealer with a good service team but many of the good ones either moved locations or quit. Hopefully someone buys this dealer and fires the entire service team at minimum. Horrible customer service. Avoid like the plague. 

Shireen Ghandhi 

on Google

2 months ago

I had my car picked up and brought back to my work for the oil change. The overall service was great. They were timely and did a great job of communicating with me via text. I like that they offer the concierge service of picking up and dropping off my car from work or home. Emmalie my service agent made everything seemless with text updates and what needed to happen. Payment was flawless all done online. It was a busy day at work but Serra ford made it feasible to get it all done. 

Jim Bezy 

on Google

5 months ago

Same response as prior excellent timely service. Waiting for repairs. Happy with loaner vehicle. 

liv Malenfant 

on Google

7 months ago

My car has been there 15 times now in the span of 4-5 months without my problem being fixed. They told me to go get new tires because they knew it would fix the problem. Wasted $500 on tires… didn’t fix the problem. Asked to speak to the manager, Andy, and have been ignored since.