SEPHORA at Kohl's Orland

Habeba Majdobeh 

on Google

3 weeks ago

I was disappointed with my recent experience at Sephora. The store appeared to be severely understaffed, which resulted in extremely long wait times just to check out. During my visit, there seemed to be only one employee, who name is karima and she was handling the register while a large number of customers were waiting in line and stocking up. This created unnecessary delays and frustration for customers. More importantly, expecting a single employee to manage such a heavy workload is unfair and raises concerns about staff... read more

Raneen saleh 

on Google

3 weeks ago

Karima helped me out throughout everything, she was so sweet and helpful! Though I’ve noticed that she was the only one working and had to attend to multiple customers. 

Veronica Millan 

on Google

2 months ago

I recently visited Sephora to continue purchasing products from Kérastase, a brand I regularly use and trust. During that visit, I purchased the anti-frizz Glazed Milk, and based on my positive experience with the brand, I was interested in trying their anti-frizz shampoo as well. I politely asked for a sample so I could evaluate the product before committing to a full purchase. However, the experience was quite disappointing. I noticed that when I requested the sample, one associate made a comment to her colleague before ha... read more

J R 

on Google

3 months ago

A piece of advice… when you are the only person working the floor and tending to a customer, acknowledge those waiting at the cash register to make their purchases. A simple “I’ll be with you in a few minutes” or “you can check out at the main registers” makes a world of difference opposed to flat out ignoring their existence and making them wait 10-15 minutes. I feel for those who work alone but like I said, a simple acknowledgment goes a long way. The customer you are helping shouldn’t be offended if you need to tell someo... read more