SEPHORA at Kohl's Fredericksburg

Kristi Riley 

on Google

7 months ago

I LOVE Sephora at this location and the mall. You CAN NEVER have too many Sephora stores. I like to shop online at times but that's rare since I find everything here. The staff at this store are extremely knowledgeable and friendly. They go out of their way to help with the hair and makeup products. I would give this Sephora and the Sephora at the mall a 10. 

Trish Stillwell 

on Google

a year ago

I guess Kohls Sephora is better than none. Zero customer service and zero knowledge of the products-- not okay considering they're higher end. I wasn't greeted, while 4 members were gathered behind the counter. I should have left after I felt invisible by person number 3, but stayed because I needed something specific as a gift later today. Maybe because I didn't have on a full beauty face?? I now know to continue to shop in store at ULTA whose members are welcoming and knowledgeable, and online sephora. Cyan (I think her na... read more

Trish Stillwell 

on Google

a year ago

I guess Kohls Sephora is better than none. Zero customer service and zero knowledge of the products-- not okay considering they're higher end. I wasn't greeted, while 4 members were gathered behind the counter. I should have left after I felt invisible by person number 3, but stayed because I needed something specific as a gift later today. Maybe because I didn't have on a full beauty face?? I now know to continue to shop in store at ULTA whose members are welcoming and knowledgeable, and online sephora. Cyan (I think her na... read more

Evelyn S 

on Google

a year ago

I do not recommend this store the service is lousy, I bought a product in September for a gift at the end I took it to return it and these 2 girls at the checkout told me that in KOHLS SEPHORA YOU ONLY HAVE 15 days to return the products, WHEN ON MY INVOICE IT SAYS *60 DAYS. I was told to go to another sephora that they could help me there , waste of time. Incompetent service at this store, they are always on their cell phone or at the checkout chatting. 

Evelyn S 

on Google

a year ago

I do not recommend this store the service is lousy, I bought a product in September for a gift at the end I took it to return it and these 2 girls at the checkout told me that in KOHLS SEPHORA YOU ONLY HAVE 15 days to return the products, WHEN ON MY INVOICE IT SAYS *60 DAYS. I was told to go to another sephora that they could help me there , waste of time. Incompetent service at this store, they are always on their cell phone or at the checkout chatting.