SEPHORA at Kohl's

Matthew 

on Google

2 months ago

My wife was comparing two mascaras for what I guess the “manager” deemed to be too long, so she swoops over, not asking if we need assistance or clarification but just to stare daggers at us. It wasn’t until I made direct eye contact did she say anything. I’m not an idiot, I can read body language and she thought that the two of us were trying to steal even though we clearly had a bag of items I had already purchased and more items to take up front. Pretty ridiculous behavior. 

Harmony B 

on Google

6 months ago

CherylA was so sweet and helpful! Thank you so much Cheryl. We need more people like her. 

Kayla Banis 

on Google

9 months ago

Woman wouldn’t allow me to buy one thing when there was still 20 minutes until close. Said that she needed the time to clean so told me I needed to leave. 

Samantha Thomas 

on Google

9 months ago

TL;DR for management (and anyone else who actually reads these): On May 1st, I received the kind of customer service that sticks with you—the kind that’s rare, not because it’s flashy, but because it’s competent, thoughtful, and consistent. I spent over a decade in client-facing sales, including quality assurance and training, and I’ve seen what “above and beyond” really looks like. Shalisha at the Royersford Kohl’s Sephora absolutely nailed it. Her initiative, product knowledge, time management, and customer-first approach ... read more

Lauren 

on Google

9 months ago

I went into the royersford sephora in kind of a rush in need of some makeup products for my prom which was last Friday. I asked one older blonde lady to help me find some items and she kind of dismissed me like she didn’t care to look for anything in the drawers below. I had walked away a little upset and just tried to look for other products. I was near the fenty section looking for a lightweight foundation and I walked up to the front again to ask for help but this time was greeted by a sweet girl I believe her name was sh... read more