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SEPHORA

4.3

About this business

Location details

88 Newbury St, Boston, MA, 02116, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 7:00 p.m.
Tue11:00 a.m. to 7:00 p.m.
Wed11:00 a.m. to 7:00 p.m.
Thu11:00 a.m. to 7:00 p.m.
Fri11:00 a.m. to 7:00 p.m.
Sat11:00 a.m. to 7:00 p.m.
SunClosed
4.3186 reviews
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Ally B Bu's profile image
Ally B Bu 
3 weeks ago

Condescending staff member as I asked about birthday gift and samples. She apparently took issue with me not wearing makeup on that specific day (maybe that's why I need to go to a Sephora in the first place?) and was very passive aggressive at me during the whole experience. This was late afternoon Dec 29, 2025. Probably my last time with Sephora. 

lily P's profile image
lily P 
3 weeks ago

Went in today and an employee (I think her name was Liz) made an unnecessary sarcastic joke and laughed about it with her coworker, which felt unprofessional and uncomfortable as a customer. If you’re not going to help, there’s no need for commentary or jokes smh That said, Luis was amazing, very knowledgeable, recommended several great products, and was genuinely kind and helpful. He made the experience much better. 

Emilie Fort Fourcade's profile image
Emilie Fort Fourcade 
4 weeks ago

I am writing to express my dissatisfaction with a today in-store experience. The day prior, I made a purchase totaling over $200. All items were brand new, unused, and still in their original packaging. When I returned to the store the following day to request an exchange, my request was refused due to the absence of a receipt. While I understand the importance of return policies, given the amount of the purchase, the fact that it was made just one day earlier, and that I was requesting an exchange rather than a refund, I be... read more

Marissa Mugan's profile image
Marissa Mugan 
a month ago

Had a lovely experience at this Sephora location while buying a gift - all of the sales associates are very friendly, and Danae was very knowledgable and was able to point me in the right direction :) 

Blck Bettie's profile image
Blck Bettie 
a month ago

The staff was extremely helpful, especially Cassandra! I will definitely be back 🫶 

Frequently asked questions about SEPHORA

How is SEPHORA rated?

SEPHORA has a 4.3 star rating with 186 reviews. 

When is SEPHORA open?

SEPHORA is closed now. It will open at 11:00 a.m. 

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