This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
88 Newbury St, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Condescending staff member as I asked about birthday gift and samples. She apparently took issue with me not wearing makeup on that specific day (maybe that's why I need to go to a Sephora in the first place?) and was very passive aggressive at me during the whole experience. This was late afternoon Dec 29, 2025. Probably my last time with Sephora.
Went in today and an employee (I think her name was Liz) made an unnecessary sarcastic joke and laughed about it with her coworker, which felt unprofessional and uncomfortable as a customer. If you’re not going to help, there’s no need for commentary or jokes smh That said, Luis was amazing, very knowledgeable, recommended several great products, and was genuinely kind and helpful. He made the experience much better.
I am writing to express my dissatisfaction with a today in-store experience. The day prior, I made a purchase totaling over $200. All items were brand new, unused, and still in their original packaging. When I returned to the store the following day to request an exchange, my request was refused due to the absence of a receipt. While I understand the importance of return policies, given the amount of the purchase, the fact that it was made just one day earlier, and that I was requesting an exchange rather than a refund, I be... read more
Had a lovely experience at this Sephora location while buying a gift - all of the sales associates are very friendly, and Danae was very knowledgable and was able to point me in the right direction :)
The staff was extremely helpful, especially Cassandra! I will definitely be back 🫶
SEPHORA has a 4.3 star rating with 186 reviews.
SEPHORA is closed now. It will open at 11:00 a.m.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com