SEPHORA

Aryana Khosravani 

on Google

4 days ago

Employees wouldn’t let me in 5 minutes before close. As I was opening the door they were shaking their heads and motioning for me to go away, wish I could make this up. I get not wanting to work later than you have to but I just had a quick return to make and probably would’ve been out of there on time. They also could’ve just politely said they were about to close, no need to shoo me away like a dog. I’ve truly never experienced customer service this bad before. Will not be returning 

Jessie Vargas 

on Google

a month ago

I don’t usually leave reviews, but this experience was frustrating. I’m giving one star because a manager (I never got her name) was rude and refused to process a return for a Makeup by Mario eyeliner, claiming it wasn’t purchased at this location. I bought it at the Prudential Sephora, and when I opened the box, the eyeliner was missing. I immediately called and spoke with the manager at that location, who told me that any Sephora should be able to handle the return. I also explained that we don’t live in Boston and aren’t ... read more

Ally B Bu 

on Google

2 months ago

Condescending staff member as I asked about birthday gift and samples. She apparently took issue with me not wearing makeup on that specific day (maybe that's why I need to go to a Sephora in the first place?) and was very passive aggressive at me during the whole experience. This was late afternoon Dec 29, 2025. Probably my last time with Sephora. 

lily P 

on Google

2 months ago

Went in today and an employee (I think her name was Liz) made an unnecessary sarcastic joke and laughed about it with her coworker, which felt unprofessional and uncomfortable as a customer. If you’re not going to help, there’s no need for commentary or jokes smh That said, Luis was amazing, very knowledgeable, recommended several great products, and was genuinely kind and helpful. He made the experience much better.