SEPHORA

Eiron 

on Google

a month ago

I had a very unpleasant experience at this Sephora store last week. A staff member offered help to my friend, and my friend politely responded, “No, thanks.” After that, without my friend knowing, the staff member said to another employee that my friend could not even speak. Fortunately, I overheard the comment. I do not remember her name, but she was a middle-aged white woman with brown hair. This behavior was rude, humiliating, and completely unprofessional. No customer should be treated this way. Sephora, this was deeply ... read more

Aryana Khosravani 

on Google

a month ago

Employees wouldn’t let me in 5 minutes before close. As I was opening the door they were shaking their heads and motioning for me to go away, wish I could make this up. I get not wanting to work later than you have to but I just had a quick return to make and probably would’ve been out of there on time. They also could’ve just politely said they were about to close, no need to shoo me away like a dog. I’ve truly never experienced customer service this bad before. Will not be returning 

Jessie Vargas 

on Google

3 months ago

I don’t usually leave reviews, but this experience was frustrating. I’m giving one star because a manager (I never got her name) was rude and refused to process a return for a Makeup by Mario eyeliner, claiming it wasn’t purchased at this location. I bought it at the Prudential Sephora, and when I opened the box, the eyeliner was missing. I immediately called and spoke with the manager at that location, who told me that any Sephora should be able to handle the return. I also explained that we don’t live in Boston and aren’t ... read more