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Sephora
- Beauty
- Waterloo, ON
About this business
Location details
550 King St N Unit C13A, Waterloo, ON, N2L 5W6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The staff were generally welcoming, and the products offered were good with a decent selection. However, the lady who appeared to be the manager did not seem suited to a customer facing role. She was not particularly welcoming, came across as somewhat rude, and did not display a friendly manner. This unfortunately affected the overall experience.
I visited Sephora at Conestoga Mall in Waterloo today and had one of the worst customer service experiences I’ve ever encountered. Several staff members—including a customer service rep, a woman claiming to be a manager, and the store manager Sarah—were rude, dismissive, and unprofessional. I was trying to return an eye shadow that caused an allergic reaction after first use. The product had been recommended by a Sephora rep at another location. Despite the fact that the return policy was not printed on my receipt, I was tol... read more
The manager, Sarah, who presents herself as the General Manager, has demonstrated a clear lack of understanding of proper customer service standards. Additionally, this location appears to be operating in violation of several health and safety requirements. Due to the seriousness of these concerns, I have submitted reports to Public Health and Health Canada for further review. I strongly urge upper management to address these issues immediately.
website said a colour for an lip product was sold out but i still called to ask and double check for the specific colour and lady says item is in stock and that they just got shipments for it because of black friday and ALSO SAYS “that’s like calling browns and asking if they have black shoes in stock.” well…well…i go to the store not even 15 min later and after a different worker checks, there’s none there. stop giving customers false information and wasting their time and just do the bare minimum and actually go look with ... read more
Frequently asked questions about Sephora
How is Sephora rated?
Sephora has a 3.8 star rating with 717 reviews.
When is Sephora open?
Sephora is open now. It will close at 9:00 p.m.
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