SEPHORA

cousinsCollab Baquial 

on Google

3 weeks ago

July22-part 1 I've loved shopping at the Sephora in Pine Centre Mallever since it opened. I live almost an hour away, but Istill make the trip whenever I can because it's something my kids and I genuinely enjoy doing together. While I browse makeup, skincare, and fragrances, my kids love looking around too becausethey're interested in makeup as well. We've always felt welcome there, so today's experience was reallydisappointing. Today was my day off, and I was excited to finally buysome makeup I'd been wanting for a while. W... read more

Alien From Mars 

on Google

a month ago

I was in line with two other people ahead of me, it took 15 minutes for the one person on the till to complete the sale, and another 12 minutes to ring in one item for the person ahead of me. I counted 7 employees in the store talking to each other, one was the phone staring at me behind the counter, three went into the back while I waited with the one till open. Had my item not been a gift, I would've walked out. But I waited. And waited. When it was my turn, she asked for my phone number and I said no, just ring me in. Thi... read more

Prabh Sandhu 

on Google

2 months ago

I booked a makeup appointment at Sephora well in advance for my convocation, expecting everything to be arranged for such an important day. Unfortunately, just one hour before my appointment, I received a call informing me that the makeup artist was unwell and that my appointment had to be cancelled. While I understand that emergencies happen, cancelling at the last minute left me with no time to find an alternative. I contacted several other makeup artists, but since it was such short notice, everyone was already fully book... read more

ANJALI 

on Google

2 months ago

I booked a makeup appointment about a month in advance for my special day. Unfortunately, I was informed only one hour before my event that my appointment had been cancelled because the makeup artist was unavailable. I am very disappointed with the service. Since the appointment was booked well in advance, I expected they to arrange another staff member instead of cancelling at the last minute. This caused unnecessary stress on an important day. Poor customer service and lack of professionalism. I would not recommend relying... read more