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SEPHORA
- Beauty
- Grapevine, TX
About this business
Location details
3000 Grapevine Mills Pkwy #210, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
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I had such a wonderful experience with Stephanie. My friend and I went into the store knowing very little about cosmetic brands and honestly had no idea what would be best for us. Stephanie was absolutely amazing. She was so generous with her time, genuinely kind, knowledgeable, and incredibly helpful. What stood out to me the most was that she never once made us feel like she was trying to sell us something. Instead, she took the time to understand what we were looking for, gave us honest recommendations, told us what would... read more
I went in here on Sunday and needed assistance with a product. I saw a worker near one of the aisle’s end. I went ahead and asked if she could provide me the samples for a moisturizer, she looked at me agitated and responded, “ I AM WITH A CLIENT, I WILL SEE TO IT LATER”, in a very livid, condescending tone that almost made me tear up and I immediately apologized to her because I thought I bothered her, (I didn’t know she was tending to someone else). I went to other worker and she was great but this one particular worker ma... read more
As a Sephora Rouge member, I shop at Sephora often, and I truly appreciate exceptional customer service when I receive it. I had a wonderful experience with Sara at the Grapevine Mills location. Although the app showed the body oil I wanted was available at that store, there was some confusion with the inventory when I arrived. Sara immediately took ownership of the situation, looked into what happened, and then went above and beyond by calling the Sephora in Southlake to confirm they had it in stock and asking them to hold ... read more
Customers were making 2 lines and we waited in one of them. When it was our turn staff told us that wasn’t a line and had to go wait in the other line. They helped 3 people ahead of us but yet moved us when it was our turn. If it wasn’t supposed to be a line why not say something at the beginning and not make us have to wait twice. Awful customer service
Frequently asked questions about SEPHORA
How is SEPHORA rated?
SEPHORA has a 3.1 star rating with 93 reviews.
When is SEPHORA open?
SEPHORA is closed now. It will open at 11:00 a.m.
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