SEPHORA

Amreen Khan 

on Google

2 weeks ago

I went in here on Sunday and needed assistance with a product. I saw a worker near one of the aisle’s end. I went ahead and asked if she could provide me the samples for a moisturizer, she looked at me agitated and responded, “ I AM WITH A CLIENT, I WILL SEE TO IT LATER”, in a very livid, condescending tone that almost made me tear up and I immediately apologized to her because I thought I bothered her, (I didn’t know she was tending to someone else). I went to other worker and she was great but this one particular worker ma... read more

Makeda Figgins 

on Google

a month ago

As a Sephora Rouge member, I shop at Sephora often, and I truly appreciate exceptional customer service when I receive it. I had a wonderful experience with Sara at the Grapevine Mills location. Although the app showed the body oil I wanted was available at that store, there was some confusion with the inventory when I arrived. Sara immediately took ownership of the situation, looked into what happened, and then went above and beyond by calling the Sephora in Southlake to confirm they had it in stock and asking them to hold ... read more

Aileen Coats 

on Google

2 months ago

Customers were making 2 lines and we waited in one of them. When it was our turn staff told us that wasn’t a line and had to go wait in the other line. They helped 3 people ahead of us but yet moved us when it was our turn. If it wasn’t supposed to be a line why not say something at the beginning and not make us have to wait twice. Awful customer service 

Maria Del Carmen 

on Google

3 months ago

Tuve una excelente experiencia dada la excelente atención de Tania. Tuvo mucha paciencia explicando las diferencias que había entre los productos que buscaba. 

vanity black 

on Google

4 months ago

Terrible customer service! Went in to find a product and Crystal Martinez was acting like I was bothering her and made me feel unwelcome when I just needed a little assistance.