SEPHORA

Mayuri 

on Google

2 weeks ago

I had a disappointing customer service experience at this store. I went in December to return an item (purchased in November during the holiday period) and buy a different shade. The associate at the cashier register told me the return was not possible because it was past 30 days, even after I asked them to double-check the policy. Trusting their response, I completed the new purchase and left. Shortly after, I reviewed the return policy myself and saw that items purchased after October 31 were eligible for an extended holid... read more

Zoe Wang 

on Google

3 weeks ago

The staff at this store are so unhappy and unhelpful for the most of time and honestly felt they are forced to come to work. They had zero holiday spirit during December. I came to the store and found no one is at the cashier to help the customer. I intercepted a sales asking if she could help me, and she responded with a flat face “no, but I’ll let someone else know.” All sales are busy walking like a breeze in the store and honestly there are more sales than customers at 11am and I don’t understand what they are busy with.... read more

Anusha Pokharel 

on Google

a month ago

Just went in Sephora to look at some holiday sets and new products. I genuinely felt so uncomfortable when all of the staff kept lingering around me. They were all following me and kept looking at my hands. It was a very weird experience. I felt uncomfortable and disrespected when all I wanted to do was shop. They kept asking if I was doing okay?!! They were profiling me and making me uncomfortable! I understand that in a retail environment you need to be cautious but how disrespectful of you to make another person feel like... read more

Selina Rodriguez 

on Google

a month ago

On November 25, my friend—who is African American—and I, a Latina woman, entered your store to look at the men’s holiday gift set samples. We were not greeted at the door, but we continued browsing and smelling the colognes included in the set to determine whether the purchase would be worthwhile. After some time, an employee approached us, asked a few questions, and then walked away. Within minutes, another employee began lingering nearby and proceeded to follow us throughout the store. This behavior made us extremely uncom... read more

Dori Carson 

on Google

2 months ago

Super helpful staff, every product you might need!