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SEPHORA

4.0

About this business

Location details

810 King St 1st Floor, Alexandria, VA, 22314, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.01,098 reviews
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Sarabi Hayes's profile image
Sarabi Hayes 
2 weeks ago

My first time every visiting an Sephora store and every employee was extremely rude. The first lady I asked just walked away from me. The second lady rolled her eyes and said she was helping someone (which to be fair is a reasonable response but the attitude coming from her was unnecessary I couldn't even see the girl she was helping) the guy helped briefly before telling me with out even checking anything they don't carry the product I googled and told me to go there to get it, as well as the last lady I asked before just g... read more

Kathryn Mcclendon's profile image
Kathryn Mcclendon 
a month ago

Products available are great. It's sephora. So of course its a wonderful store. But the customer service not worth trying AT ALL. I walked in all the ladies just standing in a circle talking. I walked past them a few times b4 anyone said hello. No one asked if I needed help . When I asked for help, her energy was off. I kinda felt like I was bothering her maybe. This was my first time shopping there for r myself and I explained that to her and yeah her energy was just so blah.. I just thanked her and left the product on the ... read more

Evie's profile image
Evie 
a month ago

This particular store is terrible. I live nearby so do go in occasionally and also get same day delivery from a different store. Today I went in, everything was rearranged which is fine but it seems they got rid of all quality brands. Perhaps their market is much younger people now. The problem is most items were out of stock. The testers were not usable, i.e. eye pencils were worn down, not sharpened, eyeshadow and blush were empty, mascara dried out. It really did seem like some discount dollar store. Just dirty. Was there... read more

k Smith's profile image
k Smith 
2 months ago

Thank you to Naima for helping me find my items! She is 100% knowledgeable and friendly! She knows how to have excellent customer service and be friendly! 

Meagan Moravcova's profile image
Meagan Moravcova 
2 months ago

I had a fantastic experience at Sephora thanks to Lulya. She was incredibly patient, knowledgeable, and took the time to walk me through the products that best suited my needs. Her advice was thoughtful and made me feel confident in my purchasing decisions. I left the store very happy with everything I bought and truly appreciated the time and care she invested in helping me. Thank you, Lulya, for such outstanding customer service! 

Frequently asked questions about SEPHORA

How is SEPHORA rated?

SEPHORA has a 4 star rating with 1,098 reviews. 

When is SEPHORA open?

SEPHORA is open now. It will close at 8:00 p.m. 

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