Sennheiser Electronic Corporation

Victor Enriquez 

on Google

a year ago

Poor quality headphones for $250. The right earphone suddenly stopped working within 5 minutes of playback. Returns/refunds are an absolute nightmare, you have to pay for shipping and labels. Sennheiser is a scam. 

Alex Wachter 

on Google

a year ago

Products are designed to fail and customer support is awful. I spent 200 dollars, had them sent into repairs twice. Tried to return a third time but it's now passed warranty. Avoid this trash brand. 

The Dude 

on Google

2 years ago

Purchased a new Momentum Model M3AEBTXL from an authorized dealer. Headphones arrived dead on arrival. Would not charge. Sent them for warranty repair to Sennheiser/Sonova which is sole service center with bill of sale. A week later Sonova returns a REFURBURSHED DIFFERENT INFERIOR MODEL to the headphones I shipped them with no explanation of documentation. Phone calls and emails to Sonova have gone unreturned. I will never purchase Sennheiser again due to this horrendous customer service 

Brandin Loseman-Mercer 

on Google

2 years ago

Very lazy rma department. No communication just sent my defective device back unfixed, with still a year warranty left. If they had questions on date of purchase ext, They could have just emailed, Otherwise why bother filliing out the service request form to begin with. But absolutely No communication from them. Even when I voiced my discrepancies with them. Literally wasted my time and money to ship to them. 

Erik van Beek 

on Google

2 years ago

I've purchased a pair of momentum over ear headphones that were $350 only to watch the fabric on them flake off like cheap headphones. Sure they sound great, but have become trash because Sennheiser stopped making replacement parts. Just another example of companies making things poorly then not supporting them in the hopes you'll replace them. Guess I'll be shopping other brands in the future.