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Secret City Service Department
- Automotive
- Oak Ridge, TN
About this business
Location details
1005 Oak Ridge Turnpike, Oak Ridge, TN, 37830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I leased a 2025 Jeep Gran Cherokee on July 5th with 10 miles on it and picked the Jeep up 2 days later with 200 miles on it. They said they gave me the wrong Jeep , Now it wont start and I have been caling AAA weekley to jump it and they said tuff shit Stay away
I wrote a previous review on this site about Ken Nelson Chevrolet? I was a bit hasty in writing it and wish to change my review. I have since returned to the dealership and spoke with Chad the Sales Manager and explained the encounter I had. Chad made it all better and now I have nothing but praise for them. So much so, that I ordered a new Corvette from them. Chad gave me a great deal on my new Corvette and am very pleased with this dealership. Thanks Again!
Terrible technicians. Car was damaged during "repairs" that have been estimated to be around 2000 dollars. They do not stand by theirrepairs and its understandable give the shoddiness of the work. Take your business elsewhere.
My wife and I were headed to the OBX and my Jeeps serpentine belt blew apart. My Jeep was towed to this dealer after I made an appointment online. Once I arrived at the dealer I was told the appointment I made was through a third party system, and it was for a diagnostic appointment only and any service would be a few days in the future. I spoke to a lovely young lady at the counter and explained my situation. It was my wedding anniversary, and we had rented a beach house and were to check in that day. We had our dog with us... read more
Just stopped by Ken Nelson Chevy in Dixon. Walked in the front door and no one at the desk? I got the impression that no one was interested in helping me? Finally Someone asked if I needed help? I said yes I would like some info on ordering a car. The lady said I will get the Manager to help you since I am unsure of the process? I said ok. Apparently the Manager was too busy to help me? So the lady (Morgan) said she would answer my questions? I asked my questions and she answered most of them! I got the impression that she ... read more
Horrible customer service. I purchased a 2024 RAM from them. I recently traded it in at another dealer for a 2500 RAM. I have been calling them to cancel my extended warranty and obtain a refund on the unused portion I am entitled to . Every phone call went to voicemail and no return calls. I was eventually able to obtain an email address I was supposed to email so they could send me the form that I needed to submit. I have done this and NOTHING! I finally got an email saying the person who does this was out for a family iss... read more
LOTS OF JEEP AND RAM''nice invintory''i drove an hour one way'' I was greeted by nobody''first a young girl started asking question''BUT went too far''Drivers licence ' I brought my MINT 2013 GMC Z71 5.3 runs and looks new' they asked me 4/5 times do you owe money on it''it said yes a little $5750 balance''WOW THEY HIT HOME RUNS''il I said I will drive it a mile or so''i liked the Gladiator'''THE WHOLE STAFF [3 ] came back I said like it'''they begged for exzct close out EVEN I TOLD THEM"" and my title insurance''blahh b... read more
REmember the Good Ol Days? SERIOUSLY THEY ARE still HERE WHEN DEALING WITH STINNETT CHrysler Dodge Jeep. You don't need to pack a bag to spend the night when making your deal here. I kid you not!! IT took less than 3 hours start to finish to purchase our Jeep. WE have spent upward of 6 hours purchasing previous vehicles in the past. Their word is GOOD. YOU CAN TRUST THEM. It's almost like going back in time TRUSTWORTHY, HONEST, REPUTABLE and there for you AFTER THE SALE. THE GOOD OL DAYS ARE BACK AT STINNETT. TRUST... read more
Nick gave me excellent customer service. I was very pleased with the friendly and professional manner in which he gave me. That's the main reason I love doing business with Saitta Trudeau. I always have received good service in the past but this last time on September 5, 2025 Nick Farris gave me the best service by far.
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Secret City Service Department is open now. It will close at 6:00 p.m.
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