Seattle Children's Craniofacial Center

Carly Mallow 

on Google

11 months ago

Amazing staff always a friendly face to see 

Bob 

on Google

a year ago

They never answer their phone and you have to leave a message. If you’re lucky, you’ll get a return call but most likely you just have to keep calling and leave messages until you give up. There should be an online system to schedule appointments. It’s ridiculous how this operation is so dated. Follow up note: we did manage to secure an appointment. The staff at the hospital were attentive and helpful. We appreciated their guidance and care for our little one. Changing the rating from one to three stars. 

Mika Edwards 

on Google

a year ago

Love the staff, everything is perfect EXCEPT their phone set up/communication is terrible! Every time I call to hopefully talk to someone, it goes directly to voice-mail and you sit around hoping they got your message. 

Bob 

on Google

a year ago

They never answer their phone and you have to leave a message. If you’re lucky, you’ll get a return call but most likely you just have to keep calling and leave messages until you give up. There should be an online system to schedule appointments. It’s ridiculous how this operation is so dated. 

Keiko Herrick 

on Google

3 years ago

The doctors and staff are lovely, the facilities are top-notch, their methods are progressive BUT communication is ABYSMAL. They really need some kind of patient liaison who can answer questions for you and help when you’re trying to coordinate scheduling from out of state. I need to schedule a procedure 2 months before surgery, but Seattle “doesn’t have their surgery schedule” apparently until the last minute making this seemingly impossible. Nobody ever answers the phone so you have to leave a message. If they don’t have a... read more