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SEARS Optical
- Laser Eye Surgery/Lasik
- Manchester, NH
About this business
Location details
1500 S Willow St, Manchester, NH, 03103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I generally don't "neg" places. I've been a customer for nearly a decade, but my most recent experience has been very disappointing. Their hours are sketchy and inconvenient. When someone does answer the phone, what is promised never happens. I've been waiting 3 months for my new frames and I have yet to see them. Put them on my Sears MC, so it seems I'll have to dispute the charges. Very very disappointing.
I came here to change up my choice of frames from my normal optician. I brought my prescription with me and bought 2 pairs of glasses. I was told it would take approx 2 weeks. It's now 5 weeks and I'm still waiting for my 2nd pair. The hours of operation that they post are comical because they make up their own hours. Too bad they didn't take as long to take my $$$ as they do fulfilling my order. Will NEVER use them again.
If there was an option for ZERO stars i would have chosen that. I'm going to preface this with the fact that I purchased my glasses from them in July of 2015. They originally came with the wrong prescription, but they had simply not asked whether they were for reading or seeing when they ordered and it was quickly addressed. Fast forward to July 2016 the frames broke. I brought them back to the store and they offered to replace under warranty for $24 which could take "a couple of weeks". Well, weeks turned into months. I cal... read more
Service is horrible. The manager has an excuse for everything. Wait times for glasses are always longer than stated. No calls as promised. Got the frames wrong on replacement of my daughter's glasses. Manager wasn't really apologetic until the series of mistakes...Finally got a little humble... My lenses are showing signs of cracking (?) in the edges. Not sure if its just the coating but it's not worth the hassle to return even though we got the protection plan. You get what you pay for...
Frequently asked questions about SEARS Optical
How is SEARS Optical rated?
SEARS Optical has a 1.8 star rating with 9 reviews.
When is SEARS Optical open?
SEARS Optical is open now. It will close at 6:00 p.m.
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