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Sears Auto Center
- Auto Repair
- Danbury, CT
About this business
Welcome to your local Sears Auto Center in Danbury, CT. We have all the essentials whether it’s automotive repairs and maintenance, new tires, batteries or if you have a question about how to protect your vehicle. With over 260 locations, and most open 7 days a week, we specialize in keeping your car in good condition, before anything goes wrong. Walk-in, call or schedule an appointment online at searsauto.com. At Sears Auto Center every visit starts with a complimentary multi-point inspection, performed by expert ASE-... read more
Location details
7 Backus Ave Suite 309, Danbury Fair Mall, Danbury, CT, 06810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bob is the worst employee at this place. Why is he still there he has the biggest attitude and should not be working with people sears has lost a customer bye
RecommendedFriendly service people, got me in and out in a timely manner!
Best car service in the area. Manager is super helpful. Workers are great and professional. I always go to this auto center for its trusted knowledge and help.
The service is good but the management is poor. I made an appointment for Monday morning at 10 AM. The service center opens at 9 AM. On the reservation list there were 2 people at 9, and me and another person at 10. I was told that my car wouldn't be ready until Noon for an oils change. I know they had taken some customers ahead of me that didn't have reservations. So what's the point of making a reservation. It should be first come first serve?! This has been cross posted.
Told our car would be done in under 2 hours and then at the 2 hour mark were told it was going to be another hour. When asked why the "customer service" gentleman said it took longer to get the parts than normal. Meanwhile we had been sitting in the lobby for over 15 minutes and no one was even working on our car that was on a lift without tires. I informed him that we had somewhere we had to be in an hour and his response "well it's gonna be another hour". Never have I been so furious at the lack of respect given to a custo... read more
Management of Saturday 8 am staffing is poor. Experienced this multiple times. They give drop-offs higher priority than someone who arrived before the doors opened, was the first one in the door and had an appointment. Only had one alignment tech on staff and they assigned him to a drop-off who wasn't on site.
The worst customer service ever. Just spoke to Bob at the danbury auto center. So much for customer service he is the most unprofessional, rude person I have ever spoken to. I tried to schedule an appointment and was told no same day appointment are given. So I asked if I came down for an oil change would they be able to do it today, he said it would be about 4 hours. I replied I will come down to drop my car off an they can call me when it's done. Bob said we are very busy and will not be able to get to it today, so I said ... read more
Frequently asked questions about Sears Auto Center
How is Sears Auto Center rated?
Sears Auto Center has a 2.3 star rating with 55 reviews.
When is Sears Auto Center open?
Sears Auto Center is closed now. It will open tomorrow at 9:00 a.m.
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