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Sears Appliance Repair

4.5

About this business

It's "I need a repair, fast" season. And Sears Home Service is here to help, with same-day and next-day appointments available all summer long. For over sixty years, Sears Home Services has been the trusted name in appliance repair. Our local repair technicians are ready to fix your appliance, no matter where you bought it. We specialize in repairing a wide range of appliances, including water heaters, washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, and cooktops. We handle all major brands, makes, and m... read more

Location details

6136 Grand Ave, Gurnee, IL 60031, Gurnee, IL, 60031, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun6:00 a.m. to 10:00 p.m.
4.5265 reviews
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Marilyn K.'s profile image
Marilyn K. 
6 years ago

Worst customer service ever. Bought a Kenmore washer 18 months ago and the entire agitator broke off. Called Sears repair and they want $384 to repair which is ridiculous in itself. They tell me they’ll order parts and scheduled an appointment for a week later. I check their website and it shows parts are in and my appointment scheduled for 10am-2pm. No one shows. I call twice and they tell me they’re coming, tech was held up. Third time I call they say the parts aren’t in, won’t be in till tomorrow and they can’t come for a... read more

Joanne T.'s profile image
7 years ago

I had numerous appliances checked with my Sears maintenance agreement. All the tech's were very nice and they gave me helpful hints to get thing running smooth. Highly recommend! 

Liz W.'s profile image
7 years ago

My dishwasher has been broken since March. They've replaced every part under my warrenty agreement twice spending 3x as much as the dishwasher was worth. 10 trips to my house (during which they will only give me a M-F 8am-5pm window) later and waiting on the go ahead to replace my dishwasher since it has met their "lemon" clause of 4 repairs with parts within 4 months. They've misfiled paperwork, dropped my calls, put me on hold for over 30 min at a time and still no end in sight. No one has "the power" to make a decision. I... read more

Maria M.'s profile image
8 years ago

I have always had a great experience with Sears from Garage Door tune-up to repairing appliances! I had no heat in my dryer, called and made an appt. The tech called when he was on his way, and arrived as promised. He had the part in his truck, and was in and out in half hr! He was cery informative and cleaned up after his work! Thank you Sears!!!! 

Cat H.'s profile image
8 years ago

My parts were ordered 12/28/16 to fix my washer, it got repaired on 02/02/2017. I spent a total of five days off work to get the repair done. After the third day of waiting for service I was promised a $50 check which I never received. 

Sheri B.'s profile image
8 years ago

I highly recommend Sears Service! The tech called when he was on his way. He was professional, and very informative about my dish washer and repair. He cleaned up and left no mess! 

William D.'s profile image
William D. 
9 years ago

Service was done on time and repair quick and clean Service repair man very polite and stated problem This is my second repair and I like Sears service Very Much a 

Annie J.'s profile image
9 years ago

Today's visit was just a check up and went well. The service repair man was friendly, professional and efficient. Thank you! 

Frequently asked questions about Sears Appliance Repair

How is Sears Appliance Repair rated?

Sears Appliance Repair has a 4.5 star rating with 265 reviews. 

When is Sears Appliance Repair open?

Sears Appliance Repair is open now. It will close at 10:00 p.m.  

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