Sears Appliance Repair

Lester O. 

on Yellow Pages

7 years ago

Called Sears Home Services for repair of our Whirlpool refrigerator which is under a warranty. The icemaker was not working. We have had repairmen out five times (3 different repairmen) in about a month and a half. All repairmen were courteous and seemed knowledgeable, but our problem is still not fixed. The first repairman replaced the icemaker which worked for an hour or two before it quit and then the water dispenser quit and interior lights quit. The second repairman came and got the lights to come back on but had to ord... read more

Phylis H. 

on Yellow Pages

8 years ago

Your technician Patrick was amazing, however, after waiting 10 days to see the technician and 10 days for the parts only half of the order arrived. Patrick installed the 1/2 order that arrived. Now the machine is having the same problem and I need to call and set up another appointment to have the technician order the other 1/2 of the needed parts that should have been included in the original order. This means another 20 days without my washer. 

Donna B. 

on Yellow Pages

8 years ago

Was without my washer for over 3 weeks! The service guys were awesome, no problem with them whatsoever. They ordered the part and scheduled a return visit. When they returned, they noticed it was not the correct part, so had to reorder. Once they returned, it was about a 20 minute call, and 3 separate times I had to take off work. The last time I called, it was nearly the exact same experience, without my appliance for 3 plus weeks. I will not use them again. Who has time to take off work 3 weeks in a row? Rather call someon... read more

Billie M. 

on Yellow Pages

8 years ago

I am very pleased so far. Rick was very thorough, explaining each thing he did. I've had problems before, but the repair has lasted longer this time, thankfully. Just hoping it last longer than before. Sears has furnished my home and the appliances are old, but have worked great. 

Marge R. 

on Yellow Pages

9 years ago

Service man was right on time, saw what was needed, ordered it and set a return date to finish up. Was on time the second trip, got it all installed in no time at all. I was very pleased with the whole experience, and will definately renew my contract.