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Sears Appliance Repair
- Appliances & Repair
- Irving, TX
About this business
Location details
2501 Irving Mall, Irving, TX 75062, Irving, TX, 75062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I went through the AI to schedule my appointment, but was no showed by the original tech. Could not get a response from Sears regarding my tech being late as it's all done through AI. There was no option to speak to a customer service representative. Was able to reschedule for the next day. Phillip showed up, on time, ready to work. But the customer service is so bad I would give this zero stars, but the service tech Phillip was pretty good, but even he can't overcome the horrible AI driven customer service.
Marcus was professional, knowledgeable, and kind.
Micah was excellent. He repaired my water filter issue and a several years old problem no other technician could. Very personable and thorough.
AI generated customer service is a joke! Can't possibly resolve issues outside critical thinking of a human representative. Corporate management setting this up is self-absorbed and only servicing for the betterment of themselves! Screw the actual customer in need right? Parts ready for delivery delayed due to AI. Technician didn't connect water line to refrigerator and after I checked. Noticed it leaking. Customer service number could do no help! Called technician direct and happened to come back to fix. I could have left w... read more
Frequently asked questions about Sears Appliance Repair
How is Sears Appliance Repair rated?
Sears Appliance Repair has a 4.5 star rating with 231 reviews.
When is Sears Appliance Repair open?
Sears Appliance Repair is open now. It will close at 10:00 p.m.
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