Sears Appliance Repair

Rachel Mckenna 

on Google

2 years ago

Please do yourself a favor and call any other place. It took 45 minutes on the phone to even get some one to come. Trying to upset the whole time and scam me out of money. I was so desperate to get my machine fixed that I put up with it thinking they would at least do a thorough job. The repair man showed up, spent 3 minutes looking at it, and said "yeah, im not gonna touch that, it's too complicated for me" just wow. The co. I ended up using had it fixed in 10 minutes. 

Kelly Peckham 

on Google

2 years ago

I've had a Master Protection Agreement for over 20 years. Since Sears was bought out, the new company doesn't care one bit about customer service. I've had to call for days to get a person to answer my call to schedule an appointment or wait over 25 minutes to get someone who can't even speak English to pick up the phone. Then, once I finally get an appointment, they CANNOT give you a set time, but want you to sit ALL DAY waiting for them to show up. Only to take the Day off work and have them call at the last minute to canc... read more

Quincy Gowenlock 

on Google

4 years ago

Worst experience ever. Tech came found the issue busted pulley. Didn't have part so ordered it for 50 bucks and would return following Tuesday. Paid 290 dollars for part and him to return. Hour after he left I found the part online for 10 bucks and a easy DIY video. Called and canceled service an hour later. 3 days later part arrived and I saw my bank statement that they cashed my check. Called Sears parts direct and spoke with someone overseas. She wasn't able to give me a return authorization over the phone nor my refund s... read more

John Schultz 

on Google

4 years ago

Well it's Sears, and their out of business. Called them to see if our fridge was under warranty, they said yes but when the guy came to service it, he said it wasn't under warranty.