Sears Appliance Repair

Glenn M. 

on Yellow Pages

7 years ago

We purchased five appliances within a 15 month period from Sears. We also put a 3-year extended warranty on all five appliances. Our call to the repair department was because the dishwasher was leaking and had gone under our hardwood flooring and split the flooring. Our first and only indication that there was a problem. I called for service on 12/28/17 and was told that a repair representative would call me back within 72 hours to set up an appointment as there was no one available to schedule an appointment, no call was re... read more

Melody L. 

on Yellow Pages

8 years ago

I have a love/hate relationship with Sears repair. I scheduled a maintenance appointment for my appliances. The first tech that came out refused to look at my fridge which resulted in a couple angry phone calls and a follow up visit from another tech. The tech who came out to look at my fridge had to clear up misinformation that was given to me about my washing machine. Customer Service really need to get it together and start communicating about appointments better. 

C R. 

on Yellow Pages

8 years ago

Sixth time they have come out to repair my year old microwave and it still broken. I have tried many times to reach the customer care center asking for a replacement with little to no help. The service I have received from the customer service department is deplorable, I would never recommend using Sears to purchase anything. The repair people have been very nice and have tried to repair my microwave each time, but two of the last repairs they have needed a second tech (customer service has not scheduled them, causing me to ... read more

Donald C. 

on Yellow Pages

8 years ago

repair was overpriced. technician was at my house less than 45 minutes. $99.00 to diagnose $180.00 labor $188.04 part. $279.00 labor for 45 minutes that's about $300.00 an hour. took him less than 15 minutes to change out the part. 

Cathy W. 

on Yellow Pages

8 years ago

The Repair man was very nice, went over the unit, He said it worked as well as irt could. But after he left, we discovered that the out door exhaust is only blowing air out intermittingly. It should blow all the time. I called the Sears store in Medford and talked to an air conditioning person, and said I should not run it like this. Medically I have a condition where the heat makes me very ill and weak. I have a 3 year extended warranty on this, I want t to exchange this for a different one, I am not asking for my money bac... read more

Ken B. 

on Yellow Pages

9 years ago

Sears needs to improve their scheduling from my experience they do not let the customer know that the tech will not be able to be there at the scheduled time. Sickness does happen and that is understandable. You need more back up qualified technicians. When a new time is set up you are NOT then the next in line but put on the bottom of the list. NOT good customer service to say the least. My last experience with maintenance on TWO riding lawn mower tractors wasn't good with the scheduling situation. Number one only one of th... read more

Cathy F. 

on Yellow Pages

9 years ago

They came early because they had an earlier opening and quickly diagnosed the issue and fixed it. The tech also made me aware of other services I didnt know about. Great service. Thanks Sears Home Repair! 

Kimberly K. 

on Yellow Pages

9 years ago

On time, very nice man that was helpful. It was very reasonably priced when I live 40 miles from town and it was snowing the day before Christmas. Thank you again for your help Mr Sears man. 

Janet S. 

on Yellow Pages

9 years ago

The technician (from A & E Appliance Service) was on time, courteous, knowledgeable. I was very satisfied with this service call.