Sears Appliance Repair

Evan R. 

on Birdeye

4 years ago

I had a technician come out to look at my broken washer. I needed him to send the diagnostic report to my home warranty company, which he said he would do but he never actually did. I called both the technician and the service line for weeks afterward to try to get them to submit the report or at least email it to me, but they never did. I asked for a refund and they denied me. They stole my money. I had to request a different service provider come out in order to get the problem diagnosed for my home warranty. 

Holly S. 

on Birdeye

5 years ago

Technician was nice, but problem was not fixed. 3 hours after he was there the washer started doing what he said he fixed. $160 and not resolved. Called that night to report problem was not fixed and now I have to wait 3 more weeks until a technician will be in our area! NOT HAPPY!  

Gary M. 

on Yellow Pages

7 years ago

We have had numerous issues with this appliance, attempted repairs and yet multiple problems continue. I'm not sure if these issues can be resolved but to date the oven still beeps and turns off often halfway through a baking cycle. Do not buy this product. 

Cathy F. 

on Yellow Pages

8 years ago

I always dreaded the annual cleaning and check up but this time it was clean and quick. The tech was on time and very precise. A problem was discovered with the ice maker and to my surprise he had a replacement for the 10 + year old unit. I am impressed. It really pays to have the service agreement. Tech also reminded me on the vents inside, keep them clear and improve overall cooling. 

Anne R. 

on Yellow Pages

8 years ago

First, our technician was wonderful. In spite of delays caused by Sears sending the wrong parts twice, and several delayed attempts by Sears at rescheduling the service call, our technician was professional and most helpful. We felt like old friends after the 3rd visit! Sears Parts Direct and service scheduling was bad, but the technician who successfully completed the repairs was awesome! 

Jim W. 

on Yellow Pages

8 years ago

They were very quick to respond. They isolated the problem. They went to get the part. They fixed it the same day. What more could I ask??? 

Joel R. 

on Yellow Pages

8 years ago

The service is terrible. The last 3 times we have had repairs or delivery they have been several hours late. If I hadn't called to find out why they were late I would have never known that there was a delay. Communication was awful. Also, the last 2 appliances we have purchased, a cloths dryer and refrigerator, are lemons that have each required 3 repairs in the first 2 or 3 years of ownership. Since we never purchased their ripoff service agreements, they won't budge on giving us a break on the repair cost. We will never us... read more

Kevin H. 

on Yellow Pages

8 years ago

This is the worst treatment by any warranty service company that I have experienced. After purchasing a $6000 Kenmore A/C unit with the extended service warranty, I needed service as the A/C unit was no longer cooling. I scheduled an appointment for service and thought I would be getting what I paid for. But, I apparently missed the invisible ink portion of the warranty contract that stated the warranty was actually worthless. On the day scheduled, there was first a HUGE window of arrival of 6 hours the technician MIGHT arri... read more