Sears Appliance Repair

Barbara C. 

on Yellow Pages

7 years ago

Washer stopped midcycle with water and clothes in it. Called for service, was told nobody could come until 10 days later, on the 30th. We've had Service Policy on all our appliances for probably 30 years. Couple days later the MW quit. Got a service person scheduled to come out on the 27th. By then had called Sears again, got the washer rescheduled for the 28th. MW man came and fixed the problem,I said it was too bad he couldn't fix the washer as someone else was coming the next day for that. The scheduler had said in answer... read more

Malcolm B. 

on Yellow Pages

8 years ago

It took Sears 14 days to get parts to respond to a non-working fridge / freezer - and the repairs did not fix the problem purportedly determined by remote analysis. Problem "escalated" to emergency but still took a further 4 days for someone to arrive and replace the condensor (so much for remote fault finding!!). What is the point of a service contract with such indifferent / unresponsive actions????? Technicians seem overstretched, call center unhelpful and tediously slow. Still no response to claim for spoiled food - poor... read more

Beth H. 

on Yellow Pages

8 years ago

i have kept a warranty on my large appliances with Sears. this has paid off for me. my fridge started making a clicking noise intermittently. i was told that before i made an appointment, i should record the sound in case it wasn't sounding off when the repair person arrived. this made sense to me, so that's what i did. the first repair man did not recognize the sound. he did some checking, but couldn't find an obvious problem. i did some checking of my own when it was making noise. and the suggestion of a friend, i tried to... read more

Suzanne P. 

on Yellow Pages

8 years ago

Thank you Sears for sending a qualified technician that was able to successfully fix our refrigerator. Our technician did a fantastic job and was always on time and very pleasant to work with. We are happy! 

Alicia S. 

on Yellow Pages

8 years ago

The water softener mystery has been solved. We purchased a home two years ago, we have never had a water softener before. The repairman repaired it, educated us on it's use and helped us identify what was connected to it. Overall very timely, very friendly, very adept. We would definitely use this service again if needed. 

Eileen R. 

on Yellow Pages

8 years ago

After 4 years, my Kenmore water heater started gushing water. After calling the service number, it took 3 more days for a repair person to come. When that person did come (showing up late after I had already waited 4 hours) he told me a repair part was necessary and that he would "expedite" the ordering. Well, if expedite means that it will come a week later, then I guess he did. Has anyone heard of FedEx? In the meantime, I was without how water for 10 days. I talked to the service people (who by the way are based in Manila... read more

I'mwrong Y. 

on Yellow Pages

8 years ago

Excellent service by a skilled employee. Cost was $$$ way expensive. Tractor runs great now and I was given good advice for tractor care year round . Did I mention cost of the parts and labor was $$$ Way Expensive? 

Mike B. 

on Yellow Pages

9 years ago

repaired the oven in a hour , all done , great job, got there on time , called first to say he was on the way , 

dharmabum93406 

on Citysearch

14 years ago

B-E-W-A-R-E!!!! – DISHONEST, BAD ATTITUDE & BAD REPAIR SERVICE, OVERCHARGE, TRY TO SELL YOU ON LOTSA STUFF, & ARROGANT ABOUT IT!