Sears Appliance Repair

Brenda Hernandez 

on Google

4 years ago

There were a total of 2 technicians that came by. The first one told me that he fixed the issue but an hour after he left, the problem had not been resolved. I called back and was told that they'd order a new part for the ice dispenser that wasn't working. It took over 1 month for the part to arrive. Then, I received a call (via voicemail) asking if the technician could arrive 2-3 hours from when the call was made. I listened to the message 30 minutes after it was left when I heard someone at my door. It was the Sear's techn... read more

Christopher Friedman 

on Google

4 years ago

You can get your watch batteries replaced here. Sears is great for small maintenance things of that nature. 

Dede A 

on Google

4 years ago

I HAVE HAS THE WORST EXPERIENCE WITH THE SEARS PROTECTION PLAN. THEY HAVE BEEN OUT TO REPAIR MY REFRIGERATOR FOUR TIMES AND HAVE REPLACED JUST ABOUT EVERYTHING ON THE REFRIGERATOR.. FOUR MONTHS LATER AND I STILL DO NOT HAVE A WORKING REFRIGERATOR. THEY SHOULD HAVE JUST REPLACED THE UNIT.. BUT NO.. THEY HAVE LEFT ME WITHOUT A WORKING REFRIGERATOR FOR FOUR MONTHS AND THEY NOW HAVE FINALLY DETERMINED IT WILL NEED TO BE REPLACED... BUT WHEN I CALL THE NUMBER PROVIDED I AM PUT ON HOLD FOR HOURS...AFTER HOLDING FOR NEAR THREE HOUR... read more

ann heatherton 

on Google

4 years ago

For the first service call, the technician did not arrive within the four hour window. I called Sears and they determined he would be late and arrived an hour and a half later. What happened to calling the customer when you anticipate being late? Technician arrived and said he had no part for the water heater repair even though I clearly told Sears that burner replacement was needed. So he left and stated he would call Monday. He didn't. I called Sears again and they gave me an appointment for 2 days Later. I asked them to s... read more

Marie Flores 

on Google

5 years ago

it was not a repair, it was a maintenance service call for my washer and dryer.